{"id":3812905,"url":"https://alion.io/job/accor-front-office-manager-12","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ras Al Khaimah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T12:50:32Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T23:33:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Key Responsibilities\nGuest Experience & Hosting Leadership\nLead the Front Office experience, creating a welcoming, confident and personalized environment from arrival to departure.\nEnsure the team recognizes returning guests, understands their preferences, and anticipates their needs without relying solely on scripted interactions.\nChampion the three-step hosting philosophy: Recognize the guest, Read their mood and preferences, and Route them towards the most relevant experience.\nMaintain a visible presence in the lobby and guest-facing areas, actively engaging with guests and supporting the team through real-time coaching.\nCreate an environment where guests feel recognized rather than processed, ensuring interactions are natural, genuine and appropriately personalized.\nOversee guest arrival, welcome amenities, luggage coordination, room orientation and departure arrangements.\nFront Office & Daily Operational Management\nOversee the daily operation of the welcome and hosting team, ensuring operational readiness across all shifts.\nManage staffing levels, duty rosters, scheduling and deployment according to occupancy, arrival patterns, departure forecasts and anticipated business levels.\nEnsure smooth check-in and check-out processes while minimizing queues, waiting times and unnecessary administrative procedures.\nMonitor room readiness and coordinate closely with Housekeeping & other relevant departments to ensure timely room allocation and effective communication of room status.\nEnsure accurate guest registration, billing, cashiering, room allocation and adherence to hotel operating procedures.\nMaintain effective shift handovers, daily briefings, operational checklists and communication logs.\nEnsure the team is prepared to manage peak arrival periods, VIP movements, group arrivals and unexpected operational demands.\nMaintain effective coordination with Reservations / Stay Design to ensure pre-arrival preferences and the Guest Portrait are translated into actual guest experiences.\nTeam Leadership, Development & Service Culture\nLead, develop and inspire a team of confident, engaging and service-oriented Hosts who embody the Pullman personality.\nRecruit and develop individuals with strong emotional intelligence, positive energy, communication skills, adaptability and a natural ability to connect with people.\nConduct daily briefings, operational rehearsals, service coaching and performance reviews.\nDevelop team members' confidence in reading guest behavior, anticipating needs and creating memorable interactions.\nEstablish clear performance expectations, accountability and consistent service standards across all shifts.\nFoster a collaborative culture where the team works beyond traditional departmental boundaries to deliver one continuous guest experience.\nQuality Assurance & Continuous Improvement\nEnsure consistent compliance with Pullman brand standards, operational procedures, guest safety requirements and service expectations.\nConduct regular operational inspections and service observations across the lobby, reception, concierge and arrival areas.\nReview operational performance, guest feedback and service recovery trends to identify opportunities for improvement.\nDrive initiatives to improve arrival efficiency, reduce waiting times, strengthen communication and enhance the overall hosting experience.\nMaintain the physical presentation, atmosphere and operational readiness of all front-of-house areas in coordination with the House Curator.\nSupport the implementation of new systems, digital guest solutions and operational enhancements that simplify the guest journey.\n Previous experience as a Front Office Manager or in a comparable Front Office leadership role \nA proven track record of leading teams and delivering consistently high standards of service in a luxury hotel environment.\nHands-on experience with Opera Cloud is required\nStrong expertise in VIP handling, guest recognition, complaint resolution and service recovery.\nSound understanding of Front Office performance indicators, staffing productivity, cost control and upselling.\nExcellent leadership, communication and organizational skills, with the ability to collaborate effectively across departments.\nA calm, solution-oriented approach and the ability to make sound decisions in a fast-paced operation.","description_format":"text","description_chars":4959,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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