{"id":3950977,"url":"https://alion.io/job/accor-front-office-manager-13","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":60,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Darwin, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T01:18:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-15T08:36:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.\nIt's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.\nAs part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.\nHere, you don't just work in hospitality. You become a Heartist.\n We are currently looking for a Full-Time Front Office Manager to lead the team. Reporting directly to the Director of Operations you will proactively enhance our front office operations, ensuring exceptional guest service is provided, and our team enjoy coming to work every day.\nYou will take ownership of the key performance metrics including RPS, NPS, brand Standards, Loyalty enrolments and upselling. You will be an inspirational leader to the team, ensuring their wellbeing and happiness is high.\nYou will also be responsible for:\nEnsure seamless guest arrivals and departures through effective room allocation and front desk management.\nManage and optimise Front Office systems, reporting, and daily operational processes.\nCollaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.\nOversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.\nManage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.\nPrepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.\n To be successful in this role you'll need to be a dynamic, proactive and guest focused leader.\nYou'll want the best for your team, and you love to see guests being welcomed to our property.\nYou enjoy taking care of others, and you'll be attuned to know when you need to take care of your team and support their success. \nWe'll be looking for some demonstrable experience in a leadership within Front Office or a similar environment.\nYou'll also possess a strong background in Front Office procedures and Opera Cloud.\nYou'll have experience with forecasting, budgeting and Revenue Management principles.\nEnsuring our team have a great work life balance, you'll have experience managing rosters and payroll costs.\nOur team can provide exceptional guest service when they are looked after, so you'll also care for your team, know what drives them and how to coach them to be the best they can be.\nYou'll have working rights in Australia, and already be actively working here in the country.\n What's in it for you\nALL Heartist Program - Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.\nFamily & Friends Discounts - Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.\nAccor Live Limitless (ALL) Loyalty Program - Earn status and reward points with every stay, unlocking more benefits and experiences.\nLearn Your Way - Access leading training platforms like Accor Academy to advance your career and skills.","description_format":"text","description_chars":3663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-09T03:32:38Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.692,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-manager-13","json_url":"https://alion.io/job/accor-front-office-manager-13.json","meta":{"generated_at":"2026-11-15T15:15:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-manager-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-manager-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-manager-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-manager-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-manager-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950977}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950977},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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