{"id":3361641,"url":"https://alion.io/job/accor-front-office-manager-4","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":388},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T11:51:29Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T05:51:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Employee benefit card offering discounted rates at Accor hotels worldwide.\nDevelop your talent through Accor’s learning programs.\nOpportunity to grow within your property and across the world!\nAbility to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.\nOversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service.\n\nManage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals.\n\nEnsure efficient check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence.\n\nHandle guest inquiries, complaints, feedback, and special requests promptly and professionally.\n\nCoordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure seamless guest experiences.\n\nMonitor room availability, occupancy levels, room allocation, and inventory to maximize operational efficiency and revenue.\n\nEnsure accurate guest registration, billing, cashiering, and settlement procedures in accordance with hotel policies.\n\nImplement and maintain Front Office standard operating procedures (SOPs), ensuring compliance with hotel standards and brand guidelines.\n\nSupervise reservations, room assignments, guest profiles, and VIP arrangements to ensure personalized guest service.\n\nConduct regular inspections of the Front Office and guest-facing areas to maintain cleanliness, presentation, and service standards.\n\nPrepare and analyze daily operational reports, occupancy reports, revenue statistics, guest feedback, and departmental performance reports.\n\nAssist in recruiting, training, coaching, and evaluating Front Office team members to enhance their skills and performance.\n\nMonitor guest satisfaction scores and implement corrective actions to improve service quality and guest experience.\n\nEnsure proper handling of guest complaints, billing discrepancies, and service recovery situations.\n\nCoordinate with the Sales and Revenue Management teams to support room revenue optimization and achieve occupancy targets.\n\nEnsure the confidentiality and security of guest information, hotel records, cash, and other sensitive documents.\n\nMonitor departmental expenses and ensure the effective utilization of resources while maintaining service quality.\n\nEnsure compliance with hotel safety, security, emergency response, and guest privacy procedures.\n\nConduct regular briefings and departmental meetings to communicate operational updates, guest requirements, and performance expectations.\n\nCollaborate with the management team to develop and implement strategies that enhance guest satisfaction, operational efficiency, and overall hotel performance.\n\n Hotel Management Degree / Diploma or any other equivalent qualification.\nProven experience in a supervisory role within the hospitality industry. Strong knowledge of hotel operations and industry standards.\nTotal 5-7Years of experience in Front Office operation.\nEmployee benefit card offering discounted rates at Accor hotels worldwide.\nDevelop your talent through Accor’s learning programs.\nOpportunity to grow within your property and across the world!\nAbility to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.","description_format":"text","description_chars":3439,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T21:34:04Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-manager-4","json_url":"https://alion.io/job/accor-front-office-manager-4.json","meta":{"generated_at":"2026-11-01T08:05:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3361641}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3361641},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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