{"id":3361682,"url":"https://alion.io/job/accor-front-office-manager-5","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60960,"max":72585,"currency":"CAD","period":"year","gross":null,"usd_annual":51706},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:56:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T22:11:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who We Are\nFor over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.\nWhy work for Fairmont?\nA Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.\nA Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.\nGrow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.\nNew Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.\nAbout the Application Process:\n At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.\nSupporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.\nParticipating in scheduling and supervising a large team of hourly colleagues\nAbility to work effectively and provide leadership in a large management team with shared responsibilities\nOversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.\nEnsure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.\nResponsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas\nTaking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.\nLiaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure\nAssist as needed to ensure the success of a smooth in-house guest experience\nParticipating in interviewing, recruiting and selection of new team members and managers\nLiaise with VIP parties (i.e. State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.\nLiaise with the F&B team to ensure proper communication of amenities and guest requests.\nThorough knowledge of function bookings and their effect on lobby and public areas\nAttendance at all required Hotel meetings\nThorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures\nAll other duties as assigned\n Knowledge of Micros Fidelio Opera and Microsoft Office Applications\nMinimum of two years previous Front Office supervisory experience at a mid-sized to large hotel\nHighly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties\nHighest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence\nPost-Secondary School Education with Diploma in Hotel Management an asset\nPhysical Aspects of Position include but are not limited to the following:\nConstant standing and walking throughout shift\nFrequent lifting and carrying up to 30 lbs\nConstant kneeling, pushing, pulling, lifting\nFrequent ascending or descending ladders, stairs and ramps\nMust be able to work evenings, weekends, holidays, and overnight\n What’s in it for you?\nThe salary range for this position is $60,960 - $72,585. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.\nFree Meals: Healthy meals on us every shift. \nTravel Discounts: Sweet deals at Accor hotels worldwide. \nDry Cleaning: Free dry-cleaning for your work gear. \nSkill Up: Custom learning programs to boost your talents. \nImpact: Join our Health & Wellness, Sustainability, and DEI Committees. \nLevel Up: Unlock new career heights with exciting growth paths. \nThis posting is for an existing vacancy.\nAI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\nBE PART OF OUR FUTURE.\nAnother stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAccommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: \nOur Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. 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