{"id":3447234,"url":"https://alion.io/job/accor-front-office-manager-8","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":388},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T06:22:01Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T05:51:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n We're looking for an experienced and dynamic Front Office Manager to join our hospitality team at Novotel & Ibis Chennai Sipcot. As a key member of our management team, you will oversee the daily operations of our front office and housekeeping departments across our dual-brand properties, ensuring exceptional guest experiences and operational excellence. In this role, you'll lead a dedicated team, drive customer satisfaction initiatives, and maintain the highest standards of service quality across all guest-facing operations while upholding the distinct brand standards of both Novotel and Ibis.\nManage and optimize the performance of front office and housekeeping teams across both properties to achieve departmental goals and service standards aligned with Accor brand guidelines\nDevelop and implement strategies to enhance guest satisfaction, loyalty, and positive reviews specific to the Chennai market and SIPCOT business clientele\nSupervise room inventory management, occupancy tracking, and housekeeping operations to ensure efficiency, accuracy, and compliance with dual-brand operational requirements\nEnsure compliance with hotel policies, procedures, Accor standards, and industry regulations across all areas of responsibility\nAnalyze financial reports, manage departmental budgets, and identify cost-saving opportunities without compromising service quality or brand positioning\nCollaborate with other department heads and cross-property teams to streamline hotel operations and resolve interdepartmental challenges\nImplement and monitor quality control systems to maintain consistent service excellence throughout the rooms division and ensure brand consistency\nTrain, mentor, and develop staff members to build a high-performing team and foster a supportive work environment that reflects our hospitality values\nAddress guest complaints and concerns promptly and professionally, turning challenges into opportunities to exceed expectations and strengthen brand reputation\nStay current with hospitality industry trends and best practices, implementing innovative solutions to enhance operations within the Chennai market context\nSchedule staff efficiently while accommodating operational needs, local labor considerations, and maintaining work-life balance for team members\nConduct regular performance reviews and provide constructive feedback to support staff growth, development, and career progression\n Minimum 5 years of progressive experience in hotel management, with demonstrated expertise in front office and housekeeping operations\nProven proficiency with property management systems (PMS), such as Opera Cloud or similar platforms\nStrong leadership and team management skills with the ability to motivate and develop staff at all levels\nExcellent problem-solving and decision-making abilities with a detail-oriented approach to operations\nOutstanding communication and interpersonal skills with the ability to build relationships with guests and team members\nDemonstrated experience implementing customer satisfaction strategies and handling guest relations with empathy and professionalism\nSolid understanding of hospitality industry standards, best practices, and compliance requirements\nStrong analytical skills with the ability to interpret financial data and manage budgets effectively\nProficiency in English; knowledge of additional languages is a valuable asset in our diverse environment\nFlexibility to work varied shifts, including weekends and holidays, as required by hotel operations\nProven track record of training and developing team members to achieve performance excellence\nAbility to work in a fast-paced environment while maintaining composure, resilience, and a positive attitude","description_format":"text","description_chars":4352,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-29T08:53:13Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-manager-8","json_url":"https://alion.io/job/accor-front-office-manager-8.json","meta":{"generated_at":"2026-11-01T07:13:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-manager-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447234}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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