{"id":3499161,"url":"https://alion.io/job/accor-front-office-manager-9","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hobart, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T01:44:48Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T07:17:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"“Hospitality is a work of Heart” at ibis Styles Hobart\nCentrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.\nWe are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.\nAs Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.\nYou are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.\nJoin us and become a Heartist®.\n About The Role:\nLead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards\nTake ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement\nDrive continuous improvement across guest satisfaction, colleague experience and financial performance\nChampion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives\nEnsure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership\nWork closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes\nDeliver personalised guest experiences by managing VIP arrivals, group movements and special requests\nOversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency\nPrepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements\nLead, coach and develop a high-performing team while embedding Accor's Heartist values and culture\nFoster a positive, collaborative and guest-focused team environment\nEnsure all emergency communication and safety procedures are understood, maintained and followed\n About You:\nYou'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role\nA solid foundation in hotel operations, backed by at least five years' experience within Front Office\nStrong operational knowledge of Front Office procedures and Opera PMS\nExperience in forecasting, budgeting, and revenue management principles\nDemonstrated ability to manage rosters and labour costs while maintaining service excellence\nA confident and approachable leader who can motivate, engage and inspire high-performing teams\nExceptional communication skills, with a passion for coaching and developing others\nCalm under pressure, solutions-focused, and committed to delivering outstanding guest experiences\nHighly organised, tech-savvy, and driven by continuous improvement and efficient ways of working \nFlexibility to work a variety of shifts, including weekends, evenings and public holidays\n What is in it for you?\nALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!\nFamily & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you\nAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays\n“Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training\nBe part of a dynamic hotel environment with a supportive and fun team\nRecognition of service anniversaries and Accor Tenure Milestones\nWe are unable to provide sponsorship for this role, so Australian working rights are required.","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-30T02:54:10Z"}],"visa":[{"country":"AU","licensed_sponsor":false,"adverts_offering_sponsorship_24m":3,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 3 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":0.9,"age_days":9,"expected_fill_days":26,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-manager-9","json_url":"https://alion.io/job/accor-front-office-manager-9.json","meta":{"generated_at":"2026-11-08T08:13:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-manager-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-manager-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-manager-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-manager-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-manager-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3499161}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3499161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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