{"id":3488777,"url":"https://alion.io/job/accor-front-office-operations-manager","title":"Front Office Operations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":90000,"currency":"NZD","period":"year","gross":null,"usd_annual":50722},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T22:24:18Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T03:16:34Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Located in the heart of Queenstown on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is one of the town’s largest and busiest hotel operations, welcoming guests from around the world. With 273 rooms and a prime central location, we offer a fast-paced, dynamic environment where no two days are the same.\nWe are proud to have a diverse and energetic team dedicated to creating memorable guest experiences. As we continue to evolve our business, we are looking for an experienced Front Office Operations Manager to take the lead in one of our most important operational departments.\nThis is an exciting opportunity for an experienced hotel professional who thrives in a busy environment and is ready to take ownership of a large, fast-paced Front Office operation.\n Reporting directly to the Executive Assistant Manager, you will play a key role in the hotel’s operational leadership team, overseeing the day-to-day running of Front Office and ensuring consistently exceptional guest experiences.\nWe are looking for someone who has successfully led a Front Office operation in a hotel of similar size and complexity, understands the demands of a high-volume environment and has the confidence to make decisions, drive performance and motivate a diverse team\nThis is more than a day-to-day operational role. It is an opportunity to make a genuine impact on hotel performance, work closely with senior leadership and build your career, with potential for further growth within the business for the right person.\nWHAT YOU’LL DO…\nManage daily hotel operations across Front Office, Reservations, Concierge, and Night Audit teams.\n\nDrive ALL - Accor Live Limitless enrolments, ensuring team sign-up targets are achieved while promoting loyalty programme benefits and enhancing guest engagement.\n\nLead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.\n\nOversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.\n\nMonitor and drive financial performance, including revenue forecasting, upselling, driving activity sales and KPI achievement.\n\nPrepare and review operational and financial reports to support business performance.\n\nSupervise cash handling, shift banking, and night audit for accuracy and compliance.\n\nAssist with budgeting and business planning to meet financial and operational goals.\n\nOversee Reservations operations, ensuring seamless booking processes, effective room inventory management and an exceptional guest journey from reservation through to departure.\n\nCollaborate closely with the EAM and other Heads of Department to support hotel-wide priorities and deliver strong operational outcomes.\n\nTake ownership, adapt to changing priorities and lead confidently through busy periods, challenges and opportunities.\n\n Qualifications\nMinimum 3 years’ experience in a hotel front office or operations management role.\n\nStrong leadership, communication, and people management skills.\n\nProven ability to manage budgets, control costs, and drive revenue performance.\n\nWilling to work varied hours, including mornings , afternoons and weekends.\n\nKnowledge of front office systems (Opera cloud, windcave, RESAweb or similar PMS preferred) will be advantageous.\n\nHas a manager certificate and First aid certificate or the ability to obtain one.\n\nExcellent problem-solving and guest service skills, with attention to detail.\n\nSalary NZD 85,000 - 90,000 per annum\n\n Why work for Novotel, Queenstown?\nStaff meals provided while on shift\n\nUniforms, washed and laundered daily.\n\nIncredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide\n\nAccor's Parental Leave Scheme\n\nFull Time 40 hours per week\n\nPlace of Employment will be Novotel Queenstown Lakeside 6 Earl Street\nOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":4095,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-29T22:38:16Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":0.9,"age_days":9,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":50722,"is_top_pay":false},"html_url":"https://alion.io/job/accor-front-office-operations-manager","json_url":"https://alion.io/job/accor-front-office-operations-manager.json","meta":{"generated_at":"2026-11-08T06:34:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3488777}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3488777},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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