{"id":2575561,"url":"https://alion.io/job/accor-front-office-team-leader","title":"Front Office Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T23:23:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T03:13:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join the Front Office team at Novotel Cairns Oasis Resort, a relaxed tropical retreat in the heart of Cairns. Surrounded by lush gardens and a lagoon-style pool, our resort offers a welcoming escape for families, leisure travellers and groups exploring Tropical North Queensland.\nAt Novotel, we focus on friendly genuine service and creating seamless guest experiences in a vibrant resort environment. As part of the global Accor network, you will have access to training and development opportunities along with the support of a world-leading hospitality brand.\nLocated just minutes from the Cairns waterfront, the resort combines comfortable accommodation, relaxed dining and a lively atmosphere where teamwork and service excellence come together.\nIf you are looking for a step up in your career, with the opportunity to develop into duty management shifts, this is the pathway for you.\n We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.\nIn this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.\nYour key responsibilities will include:\nOverseeing daily front desk operations including check-in, check-out and guest services\nLeading, supporting and motivating Front Office team members during shift\nEnsuring exceptional guest experiences through prompt, friendly and efficient service\nHandling guest enquiries and feedback and resolving issues in a professional manner\nMaintaining smooth communication between Front Office and other resort departments\nDriving training, development and ongoing coaching to strengthen team capability and performance\nEnsuring accurate use of property management systems such as Opera Cloud\nDriving a positive, welcoming and professional front office environment\n Previous front office or guest services experience in a hotel or resort environment\nExperience leading or supervising a team or strong readiness to step up\nStrong communication and interpersonal skills\nAbility to stay calm, organised and solution-focused in a busy environment\nComfortable using hotel systems with Opera Cloud experience highly regarded\nStrong focus on guest experience and service excellence\nFlexible availability including weekends, evenings and public holidays\n Why work for Accor?\nAccor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.\nBenefits Your Way\nAccess to global accommodation and F&B discounts\n#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.\nRecognition of service anniversaries and Accor Tenure Milestones.\nOur Commitment to Diversity & Inclusion.\nWe are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.","description_format":"text","description_chars":3281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T23:59:35Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.68,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-team-leader","json_url":"https://alion.io/job/accor-front-office-team-leader.json","meta":{"generated_at":"2026-10-21T05:55:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-team-leader"}]}