{"id":3002786,"url":"https://alion.io/job/accor-front-office-team-member-7","title":"Front Office Team member","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":398},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T11:31:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T20:20:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.\nOur mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nAs part of our team, you can have:\nDiscounted hotel rates all over the world in Accor Hotels\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks\nA competitive salary\nPension Scheme\nCycle to Work Scheme\nStaff Uniforms Provided\nLearning programs through our Academies\nWelcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.\nHandle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.\nFollow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.\nProvide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.\nRespond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.\nPromote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.\n Previous experience in similar roles and Opera proficiency\nFriendly, approachable with excellent customer service skills.\nAttention to detail and exceptional organisational skills\nStrong team player and positive attitude.\nAbility to work effectively under pressure.\nEssential to be flexible with working hours.\n Must already have the right to work in the UK.\n We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.\nIn return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.\nCreates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.\nExcellent communicator with well-developed stakeholder management skills (internal and external)\nExceptionally organised with the ability to efficiently prioritise manners.\nAbility to remain calm when under pressure.\nAbility to work a flexible roster including mornings, evenings, weekends and public holidays\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.\nIf you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!\nOne more thing…\nBy working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. 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