{"id":2972985,"url":"https://alion.io/job/accor-general-manager-2","title":"General Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:27:56Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T22:24:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SLS Residences Infantas Madrid brings a new way of living to the heart of Madrid’s Justicia neighbourhood. Set within a 1920s neo-Baroque landmark, this very first standalone residence by the brand in Spain will unveil a bold, refined and sensory world where our guests take centre stage.\nComprising 33 exclusive residences, it offers residents the intimacy of an exceptional home, paired with a complete range of services that are as exclusive as they are iconic, from dining spaces, wellness facilities and bespoke services to our residents-only Social House. Welcome to a new chapter in luxury residential living, where sophistication, playfulness and exceptional hospitality come together to bring the extraordinary to life.\n As General Manager of SLS Residences Infantas Madrid, you will lead the opening and day-to-day success of our first standalone SLS residence in Spain. More than overseeing operations, you will shape a bold, refined and highly personalised residential experience where service feels effortless, community feels vibrant, and every detail reflects the spirit of SLS.\nWhat you’ll do…\nLead the homeowner journey end to end.\nYou oversee every stage of the residential experience, from handover and welcome to daily living, community integration and long-term homeowner satisfaction.\nDeliver exceptional residential service standards\nYou bring SLS service promise to life through clear procedures, elevated standards, and thoughtful training, and ensure a consistently distinctive and anticipatory homeowner experience.\n Build trusted homeowner relationships, support HOA governance and alignment.\nYou serve as the main point of contact for homeowners, creating lasting relationships built on empathy, discretion, responsiveness, and personalised care. Working closely with the Homeowners Association (HOA), you ensure transparent communication, compliance with bylaws, and active participation in community governance.\nOversee all residential operations and drive a seamless cross-functional collaboration to deliver exceptional residential service standards.\nWith you onboard, you bring SLS service promise to life, and the residence will run smoothly across all departments, and also with external providers, delivering integrated residential operations. Our guest won’t see the backstage of the show.\nOwn financial performance.\nWith your Director of Finance, you manage budgets, control costs, optimise resources and monitor performance with a sharp commercial mindset, while always protecting service excellence and homeowner satisfaction.\nLead, inspire and develop your team.\nYou recruit, mentor and empower a high-performing team which goes through fostering a culture of accountability, warmth, and excellence in a residential environment.\nChampion health, safety, and security within the residence.\nYou make sure to align with local regulations and brand expectations, you guarantee the peace of mind for residents.\nCreate meaningful local connections & bring the community to life.\nYou act as an ambassador of the residence within Madrid, you curate exclusive local partnerships and bespoke lifestyle offerings to enrich residents everyday living, foster connection, and express the unique energy of SLS living.\n What you’ll bring to\n7-10 years of progressive leadership experience within ultra-luxury standalone residences, high-end residential environments, serviced apartments, or private members’ clubs.\nA proven ability to deliver elevated, intuitive and highly personalized service, with a strong track record of building trusted relationships with high-net-worth homeowners and residents.\nStrong financial acumen, with experience managing budgets, forecasting performance, optimizing resources and driving operational excellence within a luxury environment.\nExceptional communication and relationship-building skills, with the presence, confidence and emotional intelligence to engage effortlessly with homeowners, teams, partners and executive stakeholders.\nA natural leader with a demonstrated ability to inspire, develop and unite cross-functional teams in a dynamic, detail-driven and service-focused setting.\nStrong command of property management systems, CRM platforms and Microsoft Office, with the agility to navigate both operational detail and strategic oversight.\nSolid experience in luxury residential living or similarly refined lifestyle environments, with a strong understanding of what defines exceptional service beyond a traditional hotel setting.\nGood knowledge of the local luxury market, including resident expectations, premium service providers and the competitive landscape shaping high-end living in Madrid.\nSound understanding of HOA governance, residential compliance and the legal frameworks that support seamless and well-managed community living.\nStrong project management capabilities, with the ability to lead complex initiatives, balance multiple stakeholders and bring ambitious openings or enhancements to life with precision.\nMultilingual skills are a distinct advantage, reflecting the international profile of the resident community.\nAbove all, a genuine passion for lifestyle, community and creating extraordinary moments - with the instinct to make everyday residential living feel both effortless and exceptional.\n What's in it for you...\nCommand the stage at SLS Madrid, where five-star hospitality meets audacious creativity.\nLead a powerhouse team driven to outpace the competition and redefine what luxury feels like.\nThrive in a culture that celebrates innovation, rewards relentless standards, and challenges the expected.\nGlobal growth opportunities, and the prestige of leading within Ennismore and Accor.\nIndulge in lavish perks, with exclusive access and benefits across our portfolio of iconic brands.\nSLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.","description_format":"text","description_chars":6039,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T03:13:37Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-general-manager-2","json_url":"https://alion.io/job/accor-general-manager-2.json","meta":{"generated_at":"2026-10-24T01:12:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-general-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-general-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-general-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-general-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-general-manager-2"}]}