Assistant Director People & Culture (Subdirector)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

What you will be doing:

• Manage the day-to-day operations of the People & Culture Department
• Lead and provide support to the People & Culture team members, including assisting with administrative duties as needed
• Assist the Regional Director of People & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, recruitment, retention administration and Colleague wellness
• Provide assistance related to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Support the implementation of People & Culture strategies
• Organize, attend and participate in management of employee functions
• Maintain relationships with local schools, colleges and universities
• Manage and oversee the recruitment process and benefit administration
• Manage and tracking of immigration and residency process of employees
• Implement retention strategies to fulfill business need objectives
• Complete exit interviews with departing colleagues
• Provide assistance and support with employee relations issues, including but not limited to coaching and counseling guidance and conducting disciplinary meetings when required
• Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback
• Assist Managers in setting objectives and goals for supervisor and assistant managers
• Provide advice on employment legislation and developments in labor laws and employment standards
• Communicate People & Culture policies and procedures to all leaders and colleagues
• Promote work-life balance to achieve a healthy workforce in each department
• Support the motivation of talent through regular activities through the hotel
• Ensure employee final pay is accurate, timely, and in keeping with legislative requirements
• Process and maintain confidential information and properly document information for payroll purposes
• Participate in the departmental financial budgeting and month-end processes
• Support an environment which promotes open ongoing feedback and coaching to bridge gaps for better performance
• Be a role model within the hotel and exhibit and practice professional leadership skills, that fully align with our culture, values and pillars
• Promote and maintain positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and aloha spirit
• Advance positive employee relations by building effective working relationships with all constituents

Your experience and skills include:

• Minimum of 5 years of Human Resources Leadership experience in a hospitality setting
• Previous experience in Talent Acquisition, Benefit Administration and Labor Relations
• Knowledge of local labor laws and employment law requirements required
• Must have up-to-date knowledge on HR trends and practices in the market
• Multicultural awareness and able to work with communities and people from diverse backgrounds
• Must be able to multi-task, be detail-oriented and organized in a fast paced, high volume environment
• Must have ability to work independently with strong initiative and to prioritize or seek clarification in prioritizing work assignments
• Ability to create a community which supports a collaborative environment
• Self-motivated, energetic and highly responsible
• Maintain a professional working environment and attitude
• Flexible, able to embrace, and respond to change
• Strong relationship builder

Highly responsible & reliable with strong sense of urgency.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.