{"id":1435722,"url":"https://alion.io/job/accor-group-assistant-front-office-manager-17","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jasper, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"CAD","period":"year","gross":null,"usd_annual":42075},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:13:53Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-26T08:24:15Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi-phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.\nIt’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.\n We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager. As Assistant Front Office Manager you will provide engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories at Fairmont Hotels & Resorts.\nWhat you will be doing:\nReporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:\nConsistently offering professional, friendly and engaging service \nProviding day to day operational and managerial support for Front Desk, Concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed \nAssisting the Front Office Manager in all aspects of the department \nEnsuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines \nCommunicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation \nTraining, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor \nAssisting guests regarding hotel facilities in an informative and helpful way \nReviewing arrivals, and ensuring that special requests are met, so that service is anticipatory \nEnsuring accurate billing is completed upon guest departure \nActing as a liaison for all departments within the hotel \nFollowing all safety policies, including emergency procedures and vehicle policies \nSupporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives \nTaking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews \nEstablishing initial department training as well as ongoing training on new systems, programs and processes in the department \nEnsuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up \nEnsuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures \nEnsuring all key control procedures are followed \nHandling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions \nAssist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do so \nDriving GOP through meeting or exceeding the upgrade and walk in goals \nBalancing operational, administrative and Colleague needs \nEmbrace the Fairmont brand promise and luxury in your role and in all your interactions. \nFoster an inclusive environment where every individual feels valued and respected \nOther duties as assigned \n Your experience and skills include:\nPrevious leadership experience at a luxury setting an asset \nExcellent knowledge of Front Office and Hotel procedures required \nGeneral knowledge of key departments, including Housekeeping and Maintenance an asset \nPrevious Opera Cloud experience required \nComputer literacy in Microsoft Windows applications required \nUniversity/College degree in a related discipline an asset \nAbility to work flexible days and hours, including overnights \nMust possess a professional presentation \nMust possess strong interpersonal and problem-solving abilities \nMust be highly responsible & reliable \nAbility to work well under pressure in a fast-paced environment \nAbility to work cohesively with fellow colleagues as part of a team \nAbility to focus attention on guest needs, remaining calm and courteous at all times \nMust have a valid Full Canadian Driver’s License \nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\n Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,\nWhat is in it for you:\nAnnual salary of $55,000 - $60,000/year\nSubsidized staff accommodation provided on-site for full time status employees \nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate) \nComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees \nDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees \nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide \nAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler \nDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.\nAbout the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\nApply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!\nWant to learn more about this opportunity? View the complete job description by clicking this link: Assistant Front Office Manager.pdf\nWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ","description_format":"text","description_chars":7244,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T03:04:59Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.55,"age_days":27,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":42075,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-assistant-front-office-manager-17","json_url":"https://alion.io/job/accor-group-assistant-front-office-manager-17.json","meta":{"generated_at":"2026-10-26T11:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-assistant-front-office-manager-17"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-assistant-front-office-manager-17"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-assistant-front-office-manager-17"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-assistant-front-office-manager-17\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-assistant-front-office-manager-17"}]}