{"id":1556111,"url":"https://alion.io/job/accor-group-assistant-front-office-manager-19","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T02:50:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T21:52:02Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Belong in a place where you can be yourself and love what you do. Join the Sofitel Brisbane Central community and be supported to realise your true potential. You will be part of a team where everyone’s contribution is valued, innovation is encouraged and commercial thinking drives results. We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too.\nLocated in the heart of Brisbane city, Sofitel Brisbane Central is renowned for sophisticated luxury accommodation, world-class dining, and impeccable hospitality. With 416 elegantly appointed guest rooms and suites, premium F&B venues, Club Millésime executive lounge, two fitness centres, a day spa, and flexible conference and event spaces for up to 1,100 delegates, the hotel offers an exceptional luxury experience.\nAs part of the global Accor network, you will have the opportunity to contribute to a recognised luxury brand while driving strong commercial performance in Brisbane’s competitive market.\n We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.\nOversee and manage all front office operations, including reception, concierge, and communication centre\nLead, train, and motivate the front office team to deliver outstanding customer service\nDevelop and implement strategies to enhance guest satisfaction and loyalty\nManage guest complaints and resolve issues promptly and professionally\nCoordinate with other departments to ensure seamless guest experiences\nMonitor and analyse key performance indicators to optimise front office operations\nEnsure compliance with hotel policies, procedures, and industry standards\nManage front office budgets and financial reports\nImplement and maintain efficient check-in and check-out procedures\nStay updated on local events and attractions to provide guests with relevant information\n You will excel in this role if you have:\n2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotel\nStrong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understanding\nEffective leader with experience recruiting, training, and developing high-performing teams\nExcellent communication and interpersonal skills, with a guest-focused and solutions-driven approach\nHighly organised with the ability to multitask, prioritise, and perform in a fast-paced environment\nStrategic thinker with strong problem-solving and decision-making capabilities\nFlexible and adaptable, with availability to work varied shifts and meet physical role requirements\nRelevant qualifications in Hospitality Management (degree or certification preferred)\n Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.\nThrive in our Sofitel Brisbane Central community, with:\nHeartist benefits including global accommodation and dining discounts for you, your family and friends\nComplimentary hotel stay package to celebrate your work anniversary\nSecure parking in the centre of Brisbane for only $10 per day\nDirect access to Central train station\nComplimentary meals in the ambassador dining room\nLaundered uniforms and dry cleaning of duty attire\nAccess to wellbeing programs and learning platforms\nLet your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.","description_format":"text","description_chars":4179,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-01T02:02:37Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.51,"p_room":0.75,"age_days":21,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-assistant-front-office-manager-19","json_url":"https://alion.io/job/accor-group-assistant-front-office-manager-19.json","meta":{"generated_at":"2026-10-21T21:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-assistant-front-office-manager-19"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-assistant-front-office-manager-19"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-assistant-front-office-manager-19"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-assistant-front-office-manager-19\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-assistant-front-office-manager-19"}]}