{"id":1761319,"url":"https://alion.io/job/accor-group-assistant-front-office-manager-20","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T13:44:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T03:13:37Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Joinus at Accor,wherelife pulseswithpassion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,\nJoinus andbecomeaHeartist.\n Scope of Position \nThe Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services, Concierge and Night Audit.\nResponsibilities\nEnsures that all Front Office Policies and Procedures are adhered to\nEnsures VIP procedures are being met or exceeded on a daily basis for all Guests.\nCoordinate the Arrival, Stay and Departure experience for all Guests.\nTo understand and promote the hotel’s and departmental vision\nLead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations\nDevelop and maintain standards for the department, while adhering to Accor’s standards\nProvide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles\nEnsure that all Front Office team have the supplies needed to perform their duties\nCommunicate and liaise effectively with other leaders in the department and hotel.\nResponsible to balance operational, administrative and Ambassador needs\nResponsible for ensuring consistency in exceeding guest service expectations.\nEnergize the brand by promoting our Guest loyalty program.\nEnsure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines\nCommunicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation\nReviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.\nConduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors.\nHealth and Safety\nEnsure a strong health and safety culture exists by directing and overseeing workplace safety programs to regulate compliance, employee awareness and an accident-free workplace guided by South African Labour Law.\n Matric\nRelevant experience in Hospitality Management or related field (Advantage)\nMinimum 3-5 years of experience in Front Office management within the hospitality industry\nProven track record of leadership and team management in a fast-paced environment\nAdvanced proficiency in Microsoft Office Suite and hotel management software\nStrong financial experience in budgeting and revenue management\nExceptional customer service skills with a focus on creating memorable guest experiences\nExcellent problem-solving abilities and decisiveness in handling complex situations\nOutstanding communication and interpersonal skills\nIn-depth understanding of hotel operations and guest service best practices \nAbility to work flexible hours, including weekends and holidays\nStrong attention to detail and excellent organizational skills","description_format":"text","description_chars":4074,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-03T12:48:15Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":0.75,"age_days":17,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-assistant-front-office-manager-20","json_url":"https://alion.io/job/accor-group-assistant-front-office-manager-20.json","meta":{"generated_at":"2026-10-21T03:29:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-assistant-front-office-manager-20"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-assistant-front-office-manager-20"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-assistant-front-office-manager-20"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-assistant-front-office-manager-20\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-assistant-front-office-manager-20"}]}