{"id":1008589,"url":"https://alion.io/job/accor-group-assistant-learning-development-manager","title":"Assistant Learning & Development Manager","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T08:24:40Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-01T02:02:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n Establishment of Training Tools\nCompilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office.\nHelps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team.\nOrders and organizes distribution of Training Certificates.\nEvaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.\nAdministration\nCompiles course/training requirements and attendance.\nCompiles hotel inspection reports, on the job observance.\nEnsures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.\nCounseling of supervisors/employees in training matters (How to Train, etc.).\nEstablishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.\nImplements hotel Learning & Development standards\nCo-ordinates up-dating of personal files of employees together with the P&C Team.\nEnsures that individual development plans are put together on an annual basis for Heads of Departments and below in the property\nProper Quality Reporting and action planning implementation according to time frame.\nTraining\nTraining of in-house Departmental Trainers, and selecting of those to cover every required field \nConducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.\nEnsures that departmental training schedules are established every month in advance.\nCo-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.\nOversees the property induction process and programmes\nEvaluates and updates property training programmes and initiatives\nIdentifies strategic partners for development and delivery of training when appropriate\nDrives e-learning within the property\nFollows up with participants of external courses (including Accor Academy /HERO Learning modules) to ensure learning is applied in the workplace\nQuality\nLead planning activities for Quality\nLead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.\nSetting quality assurance objectives and ensuring that targets are achieved.\nConduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.\nMonitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.\nAssists in new hire or recurrent training delivery as required.\nReview Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.\nPromote quality and performance improvement throughout the hotel.\nIdentifying relevant quality-related training needs and deliver training.\nGather relevant data and produce statistical reports in a monthly basis.\nConducts internal Audits and inspections to ensure standards and objectives are met\nCoach and motivate managers and staff and display high influencing skills\nPerforms special projects and other duties as assigned by management as required.\nGeneral\nInforms GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.\nIs familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.\nActivities shall be guided by the principles shown within the Learning and Development purpose and objectives.\nFamiliar with the Trust You and Quality related systems\nMetrics\nLearning and Development Audit/Peer Audit\nBrand Audit\nTrust You\nLearning & Development Budget\n Positive Orientation.\nOperational Decision Making.\nSelf-Development & Management.\nBachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.\nExperience of 2 years in L&D roles within the hospitality industry with track record.\nProven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.\nHighly developed oral and written communication skills.\nDemonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.\nBroad understanding of people strategy, including the drivers of organization effectiveness.\nStrong organizational skills, ability to project manage and execute.\nAbility to develop and design new and unique content.\nMulticultural awareness and ability to work with people from diverse cultures.\nDemonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.\nExcellent interpersonal, and team leadership skills.\nStrong management skills with the ability to prioritize and manage multiple tasks simultaneously.\nFlexibility to adapt to a dynamic and fast-paced environment.","description_format":"text","description_chars":6333,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:03:38Z"}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.892,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:3","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-assistant-learning-development-manager","json_url":"https://alion.io/job/accor-group-assistant-learning-development-manager.json","meta":{"generated_at":"2026-10-01T09:32:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":180,"day_limit":5000,"remaining_today":4820,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}