{"id":1761310,"url":"https://alion.io/job/accor-group-fairmont-gold-supervisor-2","title":"Fairmont Gold Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60960,"max":68580,"currency":"CAD","period":"year","gross":null,"usd_annual":48091},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:30:16Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T03:13:37Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"A Storied Past. A Brilliant Future.\nFor over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.\nWhy work for Fairmont?\nA Rich History\nJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.\nA Culture of Excellence\nBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.\nGrow, Learn and Enjoy!\nBenefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.\nNew Energy for A Storied Landmark\nAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.\nAbout the Application Process:\nAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n Specific Roles and Responsibilities That Create the Essential Toronto Experience:\nActively participate in guest recognition initiatives; proactively seeking to understand guest preferences in order to execute high levels of personalized service at all times.\nSupport the execution of pre-arrival preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance.\nAct as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly\nAssist with executing room reservation related processes inclusive of handling, creating, amending, confirming and cancelling reservations in accordance with room reservation standards of performance.\nExecute all cashiering processes, inclusive of posting charges to accounts in the Opera PMS. Balances daily cash float and processes approved method of payments in accordance with established procedures, dropping funds received into designated vault in adherence with cashiering policies, reporting any overages/shortages at shift end.\nSupport with the execution of all food & beverage processes as needed, adhering to applicable standards of performance and sanitation codes.\nWork cohesively in collaboration with the Concierge, Royal Service, Room Reservations, Guest Reception, Housekeeping, In Room Dining, and Guest Services teams to ensure a smooth and opportunity free experience for all guests.\nTake personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception, Lounge, Elevator Foyers and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately.\nEnsure a warm and genuine service experience from arrival to departure for all patrons and guests, personally welcoming and engaging residents as appropriate.\nClearly demonstrate to guests and colleagues a commitment to service excellence through the elective implementation and delivery of FHR Brand Standards, Hotel/Departmental Service Essentials including LQA Standards at all times.\nCoordinate guest requests with hotel approved vendors in accordance with departmental standards, including, but not limited to: room accommodations, airline reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business centre services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, etc.\nMaintain complete knowledge of: all Hotel features/services, hours of operation, all Hotel food and beverage concepts including menu price range, dress code/ambiance, guest room accommodations, layout, amenities, packages and promotions, daily house statistics including VIP guests, scheduled significant events, area events/attractions and holiday schedules.\nAssist in the administration of package/parcel handling/control processes including the monitoring, processing and distribution of guest mail.\nEnsure that the Fairmont Gold Lounge is attended at all times during operating hours.\nPromote the safety and security of hotel patrons/guests and premises by ensuring private information remains confidential, luggage is held/stored securely at all times, as well that access is only provided to floors/rooms to authorized individuals.\nConfer recognition of guests by gathering preference information and developing personal knowledge thereof, encouraging feedback and assisting with any special requests guests may have, disseminating pertinent information to necessary departments, and documenting information ascertained in guest profile.\nExecute pre-arrival report review; ensuring profiles are updated to current data entry standards, identifying key guests to initiate preparations to confer recognition.\nParticipate in the daily shift briefing process for incoming colleagues and handle de-brief between shifts, ensuring all colleagues on shift are familiar with VIP residents in-house/arriving/departing, any significant events on property, and any other pertinent information.\nMonitor room inventory and daily house cleaning status taking corrective action as necessary in coordination with Rooms Division and Room Reservations/Revenue Management.\nManage projects and perform any other reasonable duties as required by Fairmont Gold Management.\nOccasionally assist the Lobby Concierge department in servicing guests during high volume periods as needed.\nAssist in the oversight and direction of Fairmont Gold Lounge Attendants.\nStrict adherence and knowledge of Accor’s ALLSAFE program\n Excellent verbal and written communication skills in the English language required, multi-lingual preferred.\nMinimum one year experience within Guest Reception or a similar position in a luxury setting.\nSufficient knowledge of local attractions, services and suppliers/vendorsrequired.\n\nActive membership in Les Clefs d’Or is an asset.\nDegree or Diploma in Hospitality Management is an asset.\nAbility to multi-task maintaining a high level of service during peak periods, prioritize tasks and consistently follow-through.\nComputer proficiency not limited to: Microsoft Office Suite.\nMust be able to stand/walk throughout the shift, push, pull, bend, twist, and stoop on occasion.\nValid Smart Serve certification required.\nPhysical Aspects of Position (included but not limited to):\nConstant standing and walking throughout shift\nFrequent lifting and carrying up to 30 lbs\nConstant kneeling, pushing, pulling, lifting\nFrequent ascending or descending ladders, stairs and ramps\n What’s in it for you?\nThe salary range for this position is $60,960 - 68,580. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location\nFree Meals: Healthy meals on us every shift. \nTravel Discounts: Sweet deals at Accor hotels worldwide. \nDry Cleaning: Free dry-cleaning for your work gear. \nSkill Up: Custom learning programs to boost your talents. \nImpact: Join our Health & Wellness, Sustainability, and DEI Committees. \nLevel Up: Unlock new career heights with exciting growth paths. \nThis posting is for an existing vacancy.\nAI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\nBE PART OF OUR FUTURE.\nAnother stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAccommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: \nOur Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. 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