{"id":2064913,"url":"https://alion.io/job/accor-group-fb-supervisor-captain","title":"F&B Supervisor / Captain","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T02:53:33Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T23:06:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Novotel Kuala Lumpur City Centre\nHotel that makes every moment matter\nSituated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.\nCulinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.\nWhen in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.\nBe it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.\n Customer relations\nDevelops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.\nEnquires whether guests are satisfied throughout their experience\nTakes into account and anticipates guest needs\nConveys the hotel image \nProfessional techniques / Production\nDetermines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment\nSupervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs\nSupervises and checks the bar, restaurant, menu, presentation\nIs responsible for applying the reference standards and audit procedures as defined by the hotel and brand\nCoordinates with the departments close to the F&B department (front office, reservation etc)\nGuarantees that equipment is kept clean and well maintained, in line with hygiene regulations\nEnsures equipment remains in good condition and signals any needs for technical intervention\nEnsures compliance with legislation governing the sale of beverages\nTeam management/ Talent & Culture\n Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.\nDevelops employees' motivation and team spirit by creating a good working atmosphere\nIntegrates and trains employees, providing support for skills development \nEnsures that employees are well presented (uniforms, personal hygiene etc)\nHelps employees improve their skills and provides support.\nCommercial / Sales\nIs familiar with all the hotel's services and promotes them to encourage guest loyalty\nRespects requests from the Sales Department and fulfils the customer promise\nIncreases sales through his/her innovative and creative approach and reliable advice\nPromotes the special offers and full range of products\nManagement and administration\nManages the products available for guests\nKeeps the loss and breakage of equipment to a minimum and keeps the superior informed\nKeeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.\nHygiene / Personal safety / Environment\nEnsures that the workplace remains clean and tidy\nKnows and ensures application of the hotel's security regulations (in case of fire etc)\nEnsures the safety of people and property in the hotel\nRespects the hotel's commitments to the \"Environmental Charter\" (saving energy, recycling, sorting waste etc).\n Previous experience in a supervisory role.\nPrevious customer servce expereince.\nAbility to work under pressure.","description_format":"text","description_chars":4069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T03:27:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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