{"id":1197964,"url":"https://alion.io/job/accor-group-front-desk-agent-18","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Banff, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T17:45:26Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T03:20:03Z","board_verified":false,"closed_at":"2026-10-02T03:20:03Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.\n Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.\nStarting Rate: $20.18 per hour\nWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.\nStart date would be earlier if candidates have their own accommodations.\nJob Duties Include:\nReporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:\nConsistently offer professional, friendly and engaging service\nGreet, check-in/check-out and settle guest accounts while ensuring all service standards are followed\nDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction\nAssist guests regarding hotel facilities in an informative and helpful way\nRespond to each Guest who approaches the Reception Desk\nDrive rate through up-selling room brands\nFollow departmental and hotel policies, procedures, service and safety standards\nOther duties as assigned\n Your Skills & Qualifications :\nAbility and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights\nPrevious experience in Front Desk or customer service an asset\nPrevious Property Management System (PMS) experience an asset\nProficient in the English language (verbal & written), second language an asset\nMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously\nStrong interpersonal and problem solving abilities\nHighly responsible & reliable\nAbility to work well under pressure in a fast paced environment\nAbility to work cohesively with fellow colleagues as part of a team\nAbility to focus attention on guest needs, remaining calm and courteous at all times\n Job Perks & Benefits:\nSubsidized staff accommodation provided on-site for full time status employees.\nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)\nComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees\nDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees\nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide\nAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler\nDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAPPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ","description_format":"text","description_chars":4030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T19:24:25Z"},{"event":"close","at":"2026-10-02T03:20:03Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-front-desk-agent-18","json_url":"https://alion.io/job/accor-group-front-desk-agent-18.json","meta":{"generated_at":"2026-10-13T14:51:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22730,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-desk-agent-18"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-desk-agent-18"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-desk-agent-18"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-desk-agent-18\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-desk-agent-18"}]}