{"id":2069843,"url":"https://alion.io/job/accor-group-front-desk-agent-22","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Tangerang, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4693},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T03:44:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T22:36:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Mercure Serpong Alam Sutera\nLocated in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.\nDiscover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.\n The Front Desk Agent is responsible for providing professional and efficient front desk services to guests throughout their stay. This role ensures a smooth check-in and check-out process, handles guest requests and inquiries, and supports the Front Office team in maintaining high standards of guest satisfaction and service.\nKey Responsibilities:\nGuest Service & Front Desk Operations\nWelcome and greet guests in a warm, friendly, and professional manner.\n\nHandle guest check-in and check-out procedures accurately and efficiently.\n\nProvide information regarding hotel facilities, services, room types, and local attractions.\n\nRespond promptly and professionally to guest inquiries, requests, and complaints.\n\nAssist guests with room assignments, key cards, billing inquiries, and other front desk needs.\n\nEnsure all guest requests and special arrangements are properly followed up and communicated to the relevant departments.\n\nMaintain a high level of guest satisfaction throughout the guest’s stay.\n\nHandle VIP, repeat guest, and special occasion arrangements according to hotel standards.\n\nCommunication & Coordination\nCoordinate with Housekeeping, Engineering, F&B, Security, and other departments to ensure guest requests and operational issues are handled promptly.\n\nCommunicate important guest information and operational updates to the Front Office team.\n\nEnsure proper handover of pending matters to the next shift.\n\nAssist in resolving guest complaints in accordance with hotel procedures and service standards.\n\nCashiering & Administration\nHandle guest payments, deposits, refunds, and other financial transactions accurately.\n\nMaintain accurate records of guest accounts and ensure all transactions are properly posted.\n\nVerify and balance cashier transactions at the end of the shift.\n\nEnsure all registration forms, guest records, and Front Office documentation are completed accurately.\n\nFollow hotel policies and procedures related to cash handling, guest privacy, and data security.\n\nService Standards & Safety\nMaintain professional grooming, appearance, and attitude in accordance with hotel and brand standards.\n\nEnsure the Front Desk area is clean, organized, and welcoming at all times.\n\nFollow hotel safety, security, and emergency procedures.\n\nReport any maintenance issues, safety concerns, or unusual incidents to the appropriate department or supervisor.\n\nSupport the Front Office team in achieving departmental and hotel service goals.\n\nPerform other duties and responsibilities as assigned by the Front Office Manager or Supervisor.\n\n Education & Experience\nMinimum 1-2 years of experience in Front Office, Guest Service, or a similar position in the hospitality industry.\n\nFresh graduates with relevant internship or hotel training experience are welcome to apply.\n\nPrevious experience in an international or branded hotel is preferred.\n\nSkills & Competencies\nExcellent communication and interpersonal skills.\n\nStrong guest service and problem-solving abilities.\n\nAble to handle guest inquiries, requests, and complaints professionally.\n\nProficient in using PMS (Property Management System) and basic computer applications.\n\nGood knowledge of Front Office operations, check-in/check-out procedures, and cashiering.\n\nGood command of English, both spoken and written; other languages are an advantage.\n\nAble to work effectively as part of a team and coordinate with other departments.\n\nPersonal Attributes\nProfessional appearance and positive attitude.\n\nGuest-oriented with a genuine passion for hospitality.\n\nFriendly, approachable, and service-minded.\n\nDetail-oriented, responsible, and reliable.\n\nAble to work under pressure in a fast-paced environment.\n\nFlexible to work shifts, weekends, and public holidays.\n\n Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.\nWhen applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.","description_format":"text","description_chars":4833,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T06:04:19Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.942,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:2","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-desk-agent-22","json_url":"https://alion.io/job/accor-group-front-desk-agent-22.json","meta":{"generated_at":"2026-10-16T00:20:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-desk-agent-22"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-desk-agent-22"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-desk-agent-22"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-desk-agent-22\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-desk-agent-22"}]}