{"id":1480338,"url":"https://alion.io/job/accor-group-front-office-manager-21","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73500,"max":78500,"currency":"USD","period":"year","gross":null,"usd_annual":78500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T16:29:13Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-25T01:30:18Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.\n The Front Office Manager is responsible for ensuring the operation of Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.\nFundamental Requirements:\nRespond to all guests’ requests, problems, complaints and/or incidents presented at the Front Desk or through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.\n\nMotivate, coach, counsel and discipline all Front Office personnel according to Hotel SOP's.\n\nConduct and or participate in Front Office colleagues’ meetings to ensure constant communication on expectations.\n\nBe always reachable by cell phone throughout the scheduled shift.\n\nMay conduct Front Office interviews and follow hiring procedures according to Hotel SOP's.\n\nMaintain and boost employee morale by being present, positive, and supporting the team.\n\nEnsure training of Front Office personnel and execution of Forbes standards.\n\nMonitor Queue Rooms throughout the day.\n\nDeal with guest issues as they arise.\n\nSupport the front desk team during heavy traffic.\n\nCommunicate employee hours discrepancies and overtime to the Assistant & Director of Front Office in preparation of the labor meeting.\n\nPrepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.\n\nEnsure that no-show revenue is maximized through consistent and accurate billing.\n\nMonitor and solve open folios daily.\n\nMaintain Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.\n\nMaintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.\n\nWork closely with Accounting on follow-up items, i.e., rejected credit cards, open folios, employee cashiering discrepancies, etc.\n\nOperate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.\n\nMonitor proper operation of the HOTSOS and ensure that employees are actively updating it.\n\nEnsure staff greet and welcome all guests approaching the Front Desk in accordance with Hotel SOP's.\n\nEnsure implementation of all Hotel policies and house rules. Understand hospitality terms.\n\nCreate SOP’s and revise existing ones as needed.\n\nEnsure sign off of all Service Standards by Position for Front Office staff.\n\nEnsure logging and delivery of all messages, packages, and mail in a timely and professional manner.\n\nMust maintain constant communication with Housekeeping, Reservations and Accounting.\n\nOperate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.\n\nCoordinate all aspects of the ongoing implementation of the Hotel philosophy of service.\n\nEnsure correct and accurate cash handling at the Front Desk.\n\nFollow and enforce all Hotel credit policies.\n\nEnsure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.\n\nMaintain and monitor \"Lost and Found\" procedures and policies according to Hotel standards.\n\nMaintain key control system.\n\nEnsure participation within department for monthly Hotel team meeting.\n\nEducate the Front Office Department on their role in contributing to the guest’s satisfaction and audit scores.\n\nMonitor all VIP's and special guest requests.\n\nMaintain required pars of all front office and stationary supplies. Have a weekly inventory done by the team.\n\nReview daily Front Office work and activity reports generated by Night Audit.\n\nReview Front Office logbook and Guest Request log daily.\n\nEnsure completion of daily front desk agent checklist.\n\nBe familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.\n\nMaintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.\n\nConduct meetings according to Hotel standards as required by management.\n\nPerform other duties as requested by management.\n\n Education & Experience:\nMinimum 2 years previous Front Office experience, 1+ year in supervisory role required.\n\nManagement experience in a luxury hotel & knowledge of Opera, HOTSOS, Microsoft Teams an asset\n\nMust be proficient in Windows, Company approved spreadsheets and word processing.\n\n Salary from $73,500 to $78,500\nEmployee benefit card offering discounted rates in Accor worldwide for you and your family. \nExcellent Company benefits including medical, dental, vision and life insurance. \nPersonalized development opportunities across Accor's extensive brand portfolio. \nAbility to make a difference through our Corporate Social Responsibility activities","description_format":"text","description_chars":5339,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T20:39:57Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.531,"p_room":0.55,"age_days":24,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":78500,"is_top_pay":true},"html_url":"https://alion.io/job/accor-group-front-office-manager-21","json_url":"https://alion.io/job/accor-group-front-office-manager-21.json","meta":{"generated_at":"2026-10-25T02:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-manager-21"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-manager-21"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-manager-21"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-manager-21\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-manager-21"}]}