{"id":1939072,"url":"https://alion.io/job/accor-group-front-office-manager-25","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T23:07:50Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T23:27:11Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality-right at the gateway to Aotearoa.\nEmbrace an exciting leadership opportunity as Front Office Manager at Novotel Auckland Airport. You will inspire and support a team of Heartists, fostering a culture of genuine hospitality while delivering exceptional guest experiences and operational excellence.\n Lead and oversee Front Office operations to deliver exceptional guest service and achieve hotel performance targets.\nManage guest arrivals, departures, VIP experiences, and lobby services to ensure a seamless guest journey.\nCoach, support, and engage the Front Office team through regular communication, training, and visible leadership.\nMonitor revenue, occupancy, upselling, loyalty, and guest satisfaction results to drive business performance.\nCoordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure efficient hotel operations.\nMaintain brand standards, operational compliance, reporting accuracy, and emergency procedures while promoting Accor Heartist values.\n You will be:\nLeading and inspiring a high-performing Front Office team.\nDelivering exceptional customer service through strong leadership.\nUtilising your expertise in Front Office operations and Opera PMS.\nSupporting forecasting, budgeting, and revenue management initiatives.\nManaging rosters and labour costs to achieve financial targets.\nCoaching, mentoring, and developing team members for success.\nBringing at least 2 years' leadership experience in Front Office or a similar environment.\n Learn your Way - Access Accor Academy and Typsy to grow your skills and develop your career, all while earning.\nExclusive Heartist Benefits - Enjoy discounted accommodation and food & beverage across Accor hotels worldwide.\nMeals on shift\nStaff Parking\nPaid birthday leave\nHeartist Referral Bonus Programme\nAccor's Parental Leave Scheme\nAccess to our Employee Assistance Program\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.\nACCOR's PURPOSE STATEMENT\n“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care\"","description_format":"text","description_chars":2612,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-06T01:40:52Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.567,"p_room":0.9,"age_days":14,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-manager-25","json_url":"https://alion.io/job/accor-group-front-office-manager-25.json","meta":{"generated_at":"2026-10-21T01:46:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-manager-25"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-manager-25"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-manager-25"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-manager-25\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-manager-25"}]}