{"id":2077593,"url":"https://alion.io/job/accor-group-front-office-manager-26","title":"Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":7000,"currency":"MYR","period":"month","gross":null,"usd_annual":20568},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T08:39:54Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T15:47:59Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Grand Mercure Kuala Lumpur Bukit Bintang\nGrand Mercure Kuala Lumpur Bukit Bintang is a premium five-star hotel located at 117 Jalan Pudu, ideally positioned between the vibrant energy of Bukit Bintang and the cultural charm of Chinatown. Just a short walk from Bukit Bintang MRT and within easy reach of Pavilion Kuala Lumpur, the hotel offers a convenient base for both business and leisure travellers exploring the city.\nFeaturing 325 guestrooms across 15 floors, the hotel offers a range of Superior, Deluxe, Executive, Family Rooms and Junior Suites, thoughtfully designed with contemporary comfort and touches inspired by Malaysian culture. Guests can also enjoy an outdoor swimming pool, children's pool, fitness facilities, high-speed Wi-Fi and convenient parking.\nFor dining, Agarwood offers a vibrant selection of local and international flavours, including seasonal specials, live cooking stations and themed buffets, while Songket Lounge provides a stylish setting for coffee, refreshments, drinks and social gatherings.\nFor meetings, celebrations and weddings, the hotel features 10 meeting and event spaces, including a pillarless Grand Ballroom with high ceilings and capacity for up to 400 guests or 350 banquet guests. With versatile event spaces, dedicated catering and a location close to the city's key attractions, Grand Mercure Kuala Lumpur Bukit Bintang brings together Proudly Local hospitality, contemporary elegance and authentic Malaysian experiences for every stay and occasion.\n Front Office Operation\nEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to\nLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible\nLiaise with Finance Department to ensure that credit procedures are properly carried out\nAnalyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue\nCoordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling\nManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times\nDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business\nMaintain complete knowledge of all food & beverage services, outlets and hotel services/features\nBe well versed in hotel fire & life safety/emergency procedures\nAttend all briefings, meetings and trainings as assigned by management\n Knowledge and Experience\nMinimum 5 years of relevant experience in a similar capacity\nExcellent reading, writing and oral proficiency in English language\nAbility to speak other languages and basic understanding of local languages will be an advantage\nGood working knowledge of MS Excel, Word, & PowerPoint. Opera Cloud\nCompetencies\nStrong leadership, interpersonal and training skills\nGood communication and customer contact skills\nResults and service oriented with an eye for details\nAbility to multi-task, work well in stressful & high-pressure situations\nA team player & builder","description_format":"text","description_chars":3395,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T08:51:37Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.64,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":20568,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-front-office-manager-26","json_url":"https://alion.io/job/accor-group-front-office-manager-26.json","meta":{"generated_at":"2026-10-22T18:39:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-manager-26"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-manager-26"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-manager-26"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-manager-26\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-manager-26"}]}