{"id":1008951,"url":"https://alion.io/job/accor-group-front-office-manager-7","title":"Front Office Manager","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broadbeach Waters, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T23:23:18Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-02T03:20:03Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.\nWhere French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.\n Are you an experienced Front Office leader with a passion for creating personalised luxury experiences?\nSofitel Gold Coast Broadbeach is seeking an accomplished Front Office Manager to lead the strategic and operational direction of our Front Office department.\nReporting to the Hotel Manager, this influential leadership role is responsible for ensuring every stage of the guest journey is seamless, memorable and distinctly Sofitel. You will lead and develop a diverse team, oversee hotel-wide operations and work closely with Housekeeping, Engineering, Reservations and other departments to deliver exceptional service and operational excellence.\nA career that lets your passion shine:\nLead the Front Office operation and establish the hotel as a market leader in personalised luxury service.\nCreate tailored guest experiences through proactive engagement, recognition of guest preferences and thoughtful service delivery.\nOversee VIP arrivals, special requests and complex guest situations with discretion and professionalism.\nAct as a senior point of contact for guest feedback and ensure concerns are resolved promptly and effectively.\nEstablish, communicate and uphold service standards aligned with Sofitel’s luxury positioning.\nLead, coach and develop Duty Managers, Supervisors, Night Managers and Front Office Ambassadors.\nFoster a culture of accountability, professionalism, belonging and continuous improvement.\nMaintain effective departmental procedures, daily briefings, duty logs and shift handovers.\nOversee the Night Audit function and support the Night Manager in meeting operational requirements.\nInspect public areas, guest floors and hotel spaces to ensure presentation, safety and brand standards are consistently maintained.\nProvide hotel-wide operational leadership and support during peak periods and after-hours operations.\nOversee billing accuracy, revenue capture, cash floats, payment vouchers, keys and safety deposit procedures.\nPrepare and analyse monthly Front Office reports, including commentary on key performance indicators.\nContribute to the hotel’s Annual Business Plan and financial budget.\nManage departmental expenditure, purchasing and inventory while maintaining luxury service standards.\nAct as Chief Warden during emergencies and ensure security, incident-reporting and evacuation procedures are followed.\nLiaise professionally with external authorities when required.\n What you will bring to the role:\nDemonstrated experience leading a Front Office operation within a quality hotel environment.\nA strong understanding of luxury service and the ability to create personalised guest experiences.\nProven ability to lead, coach and develop managers, supervisors and operational teams.\nHigh emotional intelligence, self-awareness and interpersonal capability.\nStrong operational judgement and confidence managing complex guest and hotel situations.\nSound financial acumen, including experience with departmental budgets, reporting, billing controls and cost management.\nStrong knowledge of hotel operating systems, Front Office procedures and Night Audit functions.\nA proactive approach to workplace health and safety, emergency management and hotel security.\nExcellent communication, problem-solving and service-recovery skills.\nA leadership style grounded in accountability, collaboration and continuous improvement.\nFlexibility to work according to hotel operational requirements.\n Thrive in Our Sofitel Gold Coast Broadbeach Community\nCompetitive salary package and incentive plan with comprehensive benefits\n\nComplimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach\n\nCelebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday\n\nGenerous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio\n\nTailored recognition and reward programs, with both pop up and large scale employee events every month\n\nOngoing leadership development, mentoring, and career growth opportunities\n\nInclusive and supportive culture where your creativity and leadership shape the guest experience\n\nFull Australian working rights are required for this role with the ability to work an average of 38 hours per week.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:06:48Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.724,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:2","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-manager-7","json_url":"https://alion.io/job/accor-group-front-office-manager-7.json","meta":{"generated_at":"2026-10-03T04:36:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4820,"day_limit":5000,"remaining_today":180,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}