{"id":2031865,"url":"https://alion.io/job/accor-group-front-office-manager-fmx","title":"Front Office Manager (f/m/x)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T14:15:49Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T02:14:29Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Raffles Hotels & Resorts\nThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.\nA Warsaw landmark since 1857, Raffles Europejski Warsaw is a legendary address on the Royal Route, where heritage and contemporary creativity meet. Lovingly restored for a new generation, it is a vibrant heart of the city, curating culturally enriching experiences rooted in Polish art, culture and gracious hospitality - from the Hotel Europejski Art Collection, guided by its dedicated Art Collection Manager, and intuitive Raffles Butler service to distinctive culinary destinations and the restorative sanctuary of Raffles Spa.\nAbout the Application Process:\nAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n At Raffles, thoughtful service begins with knowing each guest as an individual. We are looking for a Front Office Manager to lead our Reception team, ensuring every arrival, stay and departure is handled with care, confidence and attention to detail.\nLead the daily operations of Reception team ensuring guests receive prompt, personal service and that concerns are resolved effectively.\nEnsure returning and VIP guests are recognized, their preferences are kept up to date in ACDC, and their stays are prepared accordingly.\nCoach the team to deliver Raffles service standards, hotel procedures and LQA standards. Hold regular departmental meetings and maintain high standards of presentation and conduct.\nOversee room availability, room types, inventory accuracy and rate categories. Use forecasts to plan staffing and support occupancy, revenue and average rate goals.\nWork closely with Housekeeping to uphold the “Room Ready on Arrival” policy and arrange rooms, amenities and special requests for guests.\nPartner with Finance on credit procedures and departmental budgets, and with other teams to promote the hotel’s facilities and services.\nPrepare effective work and holiday schedules based on forecast occupancy and group movements. Monitor departmental purchasing, quality and costs.\nMaintain the cleanliness and presentation of the lobby and front desk, and conduct checks of VIP rooms before arrival.\nSupport the Director of Front Office, including approving upgrades and special amenities in their absence.\nEnsure the team follows occupational health and safety procedures.\n Proven leadership experience in Front Office operations, ideally in a luxury hotel.\nStrong knowledge of reception, guest relations, room inventory and guest service procedures.\nExperience leading, coaching and scheduling teams while maintaining high service standards.\nA genuine passion for personalized hospitality and the ability to handle guest concerns with empathy and confidence.\nFamiliarity with property management systems, guest profiles and quality standards such as LQA.\nCommercial awareness, including upselling, cost control and budget management.\nExcellent communication and organizational skills, with the ability to work closely with other hotel departments.\nFluency in English; additional languages are an advantage.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits like medical care, commuting allowance, Multisport cards and others.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic\nDiversity & Inclusion\nRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":4806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-07T14:33:57Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.468,"p_room":0.75,"age_days":24,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-manager-fmx","json_url":"https://alion.io/job/accor-group-front-office-manager-fmx.json","meta":{"generated_at":"2026-11-02T06:10:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-manager-fmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-manager-fmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-manager-fmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-manager-fmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-manager-fmx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2031865}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2031865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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