{"id":1185951,"url":"https://alion.io/job/accor-group-front-office-supervisor-15","title":"Front Office Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-24T13:55:30Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T09:26:49Z","board_verified":false,"closed_at":"2026-09-26T09:26:49Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.\nKey Responsibilities:\nGuest Service & Operations\nSupervise day-to-day Front Office operations, including check-in, check-out, and room assignments.\n\nEnsure that all guests are greeted warmly and assisted promptly in line with Accor service standards.\n\nHandle guest requests, feedback, and complaints courteously and efficiently.\n\nSupport the implementation of ALLSAFE and other Accor service and safety programs.\n\nEnsure VIP arrivals and special requests are communicated and handled seamlessly.\n\nTeam Supervision & Training\nSupervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.\n\nConduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.\n\nCoach and develop team members to enhance service delivery and performance.\n\nEnsure grooming, communication, and performance standards are consistently maintained.\n\nAdministration & Systems\nMonitor and review shift reports, cash float management, and night audit accuracy.\n\nEnsure accurate recording and follow-up of guest preferences, profiles, and billing.\n\nAssist in preparing duty rosters, leave schedules, and attendance records.\n\nLiaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.\n\nFinancial & Business Awareness\nPromote upselling of rooms, packages, and services to maximize revenue.\n\nSupport management in monitoring departmental expenses and cost control.\n\nContribute to guest satisfaction and loyalty targets as per Accor KPIs.\n\nHealth, Safety & Compliance\nEnsure a clean, safe, and organized front desk area at all times.\n\nComply with hotel security, fire regulations, and all health and safety legislation.\n\nMaintain confidentiality of guest and company information.\n\n Diploma or degree in Hospitality Management or related field.\n\nMinimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.\n\nProficient in PMS (Opera Cloud preferred) and Microsoft Office applications.\n\nStrong leadership, communication, and interpersonal skills.\n\nExcellent problem-solving and guest recovery abilities.\n\nFluency in English; additional languages are an advantage.\n\n Your team and working environment:\nTight-knit and team oriented.\nHard-working, engaging and inclusive.\nAttention to detail and hygiene \nWell organised and autonomous","description_format":"text","description_chars":3327,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T14:46:40Z"},{"event":"close","at":"2026-09-26T09:26:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-supervisor-15","json_url":"https://alion.io/job/accor-group-front-office-supervisor-15.json","meta":{"generated_at":"2026-10-14T13:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-supervisor-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-supervisor-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-supervisor-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-supervisor-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-supervisor-15"}]}