{"id":1761324,"url":"https://alion.io/job/accor-group-front-office-supervisor-18","title":"Front Office Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5008},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T12:46:49Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T06:42:58Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n The Role\nAs a Front Office Supervisor, you will be an integral part of our Front Office team, responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. You will lead and motivate a team of Front Desk Agents, handle guest inquiries and complaints, and maintain a smooth and efficient check-in/check-out process. This role requires a strong focus on guest satisfaction, excellent leadership skills, and the ability to thrive in a fast-paced environment.\nKey Responsibilities:\nTeam Leadership & Supervision:\nSupervise, train, and motivate a team of Front Desk Agents, ensuring adherence to Accor brand standards and service expectations.\nEnsure all guests receive a warm welcome, efficient check-in/check-out, and personalized service.\nProactively address guest concerns and resolve complaints promptly and professionally, escalating issues to the Assistant Front Office Manager when necessary.\nMaintain a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information to guests.\nAnticipate guest needs and offer solutions to enhance their stay.\nOperational Management:\nOversee daily front desk operations, including cash handling, key control, and report generation.\nEnsure accurate and efficient processing of reservations, room assignments, and billing.\nMonitor and manage room inventory, working closely with the reservations and housekeeping departments.\nMaintain a clean, organized, and welcoming front desk area.\nAdhere to all hotel policies and procedures, including safety and security protocols.\nCommunication & Collaboration:\nLiaise effectively with other hotel departments (Housekeeping, F&B, Concierge, and Maintenance) to ensure seamless guest experiences.\nCommunicate important guest feedback and operational issues to the Front Office Manager.\nParticipate in departmental meetings and contribute to continuous improvement initiatives.\n Required Qualifications:\nCollege Gradutate from an accredited institution\nMinimum one year of professional experience in a Front Office Supervisor or equivalent supervisory role within the hospitality industry\nDemonstrated proficiency with hotel property management systems (PMS) and standard office software applications\nProven ability to lead and manage front-line teams in a high-volume, guest-facing environment\nExceptional communication and interpersonal skills with the ability to manage guest relations professionally\nStrong organizational and time management capabilities with meticulous attention to detail\nComprehensive knowledge of front office operations, including reservations, billing, and cash handling procedures\nPreferred Qualifications:\nCertification in hospitality management or front office operations\nExperience with Accor brand standards and service protocols\nMultilingual capabilities\nDirectly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-03T12:48:15Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.547,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-supervisor-18","json_url":"https://alion.io/job/accor-group-front-office-supervisor-18.json","meta":{"generated_at":"2026-10-19T09:33:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-supervisor-18"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-supervisor-18"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-supervisor-18"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-supervisor-18\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-supervisor-18"}]}