{"id":1009337,"url":"https://alion.io/job/accor-group-front-office-supervisor-8","title":"Front Office Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mecca, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T14:38:25Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-22T19:44:29Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Role Summary\nWe are looking for a dynamic and customer-focused Front Office Supervisor to join our team at Novotel Makkah. In this role, you will supervise and support the Front Office team while ensuring smooth daily operations and delivering a welcoming, professional, and consistent guest experience.\nYou will play a key role in coordinating front office activities, supporting the team, handling guest concerns, and maintaining Novotel service standards and hotel procedures.\nKey Responsibilities\nLead, supervise, coach, and support the Front Office team to ensure consistent service standards and compliance with hotel policies.\nDeliver professional, friendly, and efficient service to all guests, creating a positive and welcoming experience.\nMonitor daily Front Office operations, including check-in, check-out, room assignments, guest requests, and cashiering procedures.\nAssign daily tasks and manage team workflow to ensure operational efficiency and guest satisfaction.\nCoordinate closely with Housekeeping, Engineering, Security, Reservations, and other departments to ensure smooth guest operations.\nHandle guest inquiries, requests, and complaints professionally, ensuring timely resolution and effective follow-up.\nCoordinate guest arrivals, departures, VIPs, groups, and special requests with attention to detail.\nEnsure accurate guest information, records, and documentation are maintained in the Property Management System (PMS).\nMonitor room availability, room status, and operational issues and communicate updates to the relevant departments.\nSupport the team in resolving operational challenges and make appropriate decisions to maintain service quality.\nMonitor Front Office performance and provide regular coaching, guidance, and constructive feedback to team members.\nEnsure compliance with hotel policies, service standards, safety procedures, and applicable operational requirements.\nConduct regular shift briefings and actively participate in departmental meetings and continuous improvement initiatives.\nSupport the Duty Manager and assume managerial responsibilities when assigned.\nAssist guests with information regarding hotel facilities, services, transportation, and local attractions.\nMaintain a professional, collaborative, and supportive working environment within the Front Office team.\nMonitor guest feedback and assist in implementing actions to improve guest satisfaction and service quality.\nPerform any other duties and responsibilities assigned by management to support the hotel's operational objectives.\n Qualifications & Requirements\nDiploma or Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.\nMinimum 2-3 years of experience in Front Office operations, with at least 1 year in a supervisory or team leader position.\nPrevious experience in a hotel environment is required; experience with an international hotel brand is preferred.\nStrong knowledge of Front Office operations, including check-in, check-out, room assignment, guest services, and cashiering procedures.\nProficiency in Opera PMS or other hotel Property Management Systems.\nExcellent communication skills in English and Arabic, both written and verbal.\nKnowledge of additional languages is preferred.\nStrong leadership, team management, and coaching skills.\nExcellent customer service, problem-solving, and complaint-handling abilities.\nAbility to work effectively under pressure and manage multiple operational priorities.\nStrong organizational skills and attention to detail.\nWillingness to work flexible shifts, including night shifts, weekends, and public holidays.\nGood knowledge of hotel standards, policies, and safety procedures.","description_format":"text","description_chars":4316,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Professional Services","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:11:39Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.354,"p_room":0.28,"age_days":51,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-front-office-supervisor-8","json_url":"https://alion.io/job/accor-group-front-office-supervisor-8.json","meta":{"generated_at":"2026-10-22T20:48:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-supervisor-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-supervisor-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-supervisor-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-supervisor-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-supervisor-8"}]}