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Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.\nJoin our motivated and vibrant Team and build your career with us.\n Oversee front desk operations during assigned shifts, ensuring seamless check-ins, check-outs, and guest interactions.\nSupervise and support front office staff, ensuring adherence to Swissôtel’s luxury service standards.\nAddress and resolve guest complaints or concerns promptly and professionally.\nMonitor and ensure the accuracy of room assignments, bookings, and billing processes.\nConduct shift briefings to communicate operational updates and team responsibilities.\nAct as the primary point of contact for escalated issues during the shift.\nEnsure the proper handling of cash, credit card transactions, and financial reporting.\nCoordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.\nMonitor the 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Business Administration, or a related field\n3-5 years of experience in front office operations, with at least 1 year in a supervisory role.\nFamiliarity with front office management software and basic Microsoft Office skills.\nStrong focus on accuracy and detail in all tasks and communications.\nAbility to work collaboratively with different teams and departments.\n experience is an asset\nPrior experience working with Opera or a related system\nStrong interpersonal and problem solving abilities\nFluency in English, additional languages are a plus","description_format":"text","description_chars":2984,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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