{"id":1197969,"url":"https://alion.io/job/accor-group-front-office-team-leader-5","title":"Front Office Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T16:02:17Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-24T22:04:12Z","board_verified":false,"closed_at":"2026-10-24T22:04:12Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Salary: £14.45/hour\nApplicants with current right to work in the UK\nWhat is in it for you:\nALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)\nFree night stays in our UK hotels (T&C Applies)\nHotel discounts for your Friends and Family\nTraining & Development\n28 days holidays per year (up to 33 with length of service)\nSupport your wellbeing in your professional and personal lives\nRecommend a Friend Incentive\nPension Scheme\nCycle to work scheme\nComplimentary Staff meal\nUniform provided\nOur objective is simple: make you grow and give you the spark to unleash your personality\n As our next Front Office Team Leader you...\nAre reliable and engaging with team and guests.\nDemonstrate the essence of creating an exceptional guest journey.\nAre committed to taking care of the guests from the moment they arrive through to their departure.\nProvide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.\nAssist in effectively running the front office operations with a hands-on approach.\nHelp guests and create positive experiences.\nAre confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.\nMaintain strong working relationships and communicate with all departments.\nWhat you will be doing:\nLead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service\nHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests\nEnsure employees are informed daily about priorities to personalize service\n Your experience and skills include:\nService focused personality is essential\nPrevious experience in a similar leadership role is an asset\nPrior experience working with Opera cloud will be valued\nStrong interpersonal and problem solving abilities and the ability to lead by example\n Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nIf you feel you are the right candidate for the role as our Front Office Team Leader please click‘apply’now! We’d love to hear from you!\nOne more thing…\nBy working at the Novotel Edinburgh Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.","description_format":"text","description_chars":2898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T19:24:25Z"},{"event":"close","at":"2026-10-24T22:04:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-front-office-team-leader-5","json_url":"https://alion.io/job/accor-group-front-office-team-leader-5.json","meta":{"generated_at":"2026-11-03T19:33:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-team-leader-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-team-leader-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-team-leader-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-team-leader-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-team-leader-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1197969}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1197969},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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