{"id":1008613,"url":"https://alion.io/job/accor-group-front-office-team-leader","title":"Front Office Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-15T17:51:56Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-25T11:49:48Z","board_verified":false,"closed_at":"2026-09-25T11:49:48Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell!\nAs our next Front Office Team Leader, you will provide an amazing welcome for our guests, ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service which puts our hotel on the map!\nYou'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor. You will be supporting the Front Office Team to excel and deliver and will be a core element of our hotel's warm welcome, putting their well-being at the heart of everything you do while adding your personal touch to their stay. This might mean creating that special sparkle within the rooms, ensuring that special occasions don't go unmissed and are the heart of what we do as hoteliers. You will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.\n As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:\nProvide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment\nOversee daily front office operations, ensuring efficient check-in and check-out processes\nDeliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally\nCollaborate with other departments to ensure seamless guest experiences throughout their stay\nTrain and mentor front office staff, promoting their professional development and enhancing team performance\nMonitor and maintain high standards of cleanliness and presentation in the lobby and reception areas\nManage shift schedules and allocate tasks effectively to maximise team productivity\nHandle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions\nImplement and maintain standard operating procedures for front office operations\nAssist in managing the department's KPI's and achieving financial targets\nStay updated on local events and attractions to provide knowledgeable recommendations to guests\n\n Proven experience in a front office or reception role within the hospitality industry\n\nDemonstrated leadership skills with the ability to motivate and manage a team effectively\nExcellent communication and interpersonal skills, with fluency in English\nStrong customer service orientation with a friendly and professional demeanour\nDetail-oriented approach with the ability to multitask in a fast-paced environment\nProficiency in hotel management systems and computer applications\nProblem-solving skills with the ability to make quick, sound decisions\nKnowledge of local attractions and events (desirable)\nRelevant hospitality management qualification (desirable\n As part of our team you can have:\n\n30% discount in any Accor Hotel Restaurant (T&C Applies)\nDiscounted hotel rates all over the world in Accor Hotels\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries\n\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":3659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Professional Services","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:03:38Z"},{"event":"close","at":"2026-09-25T11:49:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-front-office-team-leader","json_url":"https://alion.io/job/accor-group-front-office-team-leader.json","meta":{"generated_at":"2026-10-19T18:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14959,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-front-office-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-front-office-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-front-office-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-front-office-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-front-office-team-leader"}]}