{"id":2220927,"url":"https://alion.io/job/accor-group-group-and-events-services-coordinator","title":"Group and Events Services Coordinator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-10T13:32:40Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-20T02:28:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.\nFollowing Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.\n The Group and Events Services Coordinator supports the Sales and Events team by coordinating all administrative and operational aspects of group bookings and special events, ensuring that all details are communicated clearly to, and executed flawlessly by operational departments. This role plays a critical part in ensuring seamless communication between the sales team, operational departments, and clients. This role also steps in as a service support for the managers as needed.\nThe position requires exceptional organizational skills, attention to detail, and the ability to manage multiple projects simultaneously while maintaining the highest standards of luxury hospitality.\nThis full-time position has an hourly rate of $36.00 per hour.\nDUTIES AND RESPONSIBILITIES\nSupport the Group Sales and Events team in coordinating all group bookings and event-related activities\nAssist in managing event inquiries, preparing proposals, and maintaining communication with prospective and confirmed clients promptly and professionally\nAssist and be present for Key Group Moments such as events, group arrivals and departures\nCoordinate internal communication between Sales, Food & Beverage, Banquets, Front Office, Housekeeping, and other operational departments\nAssist with the preparation and distribution of Banquet Event Orders (CEOs) and other event documentation, ensuring that operational teams receive accurate and clear event information in a timely manner.\nMaintain detailed and accurate records of event specifications including timelines, room setups, catering requirements, audiovisual needs, and special guest requests.\nTrack event changes and ensure all departments are updated accordingly\nMaintain records of group bookings and contracts \nAssist with site visits, client meetings, and property tours\nPrepare sales reports, group pick-up reports, and event summaries as required\nTrack group room blocks, cut-off dates, and reservation activity\nEnsure all contracts, deposits, and required documentation are completed in accordance with hotel policies\nAssist in preparing sales presentations, proposals, and promotional materials\nEnsure promotional material inventory is stocked and accounted for\nMaintain organized filing systems for all events and group sales documentation\nParticipate in internal planning meetings to review upcoming events and operational requirements\nSupport event execution by acting as a liaison between the client and operational teams\nMonitor event timelines and ensure deliverables are completed on schedule\nAssist in post-event follow-up including billing verification and client feedback\nServe as a point of contact for group clients and event planners regarding logistics and coordination\nCommunicate changes, updates, and special requests to the appropriate departments\nEnsure all guest interactions reflect Faena’s luxury hospitality standards\nAssist the sales team in maximizing revenue opportunities through upselling event services and enhancements\nTrack event revenue and support accurate forecasting\nMonitor booking pace and assist with reporting on group and event performance\nSupport the Sales team in maintaining strong relationships with corporate clients, event planners, and repeat group business\nWork with Front Office to align group arrival and departure details\nCommunicate guest preferences and VIP information to relevant departments\nMaintain a clean and organized Sales Office\n Minimum 2-3 years' experience in hospitality sales, events, or group coordination\nExperience in luxury hotels, high-end event venues, or hospitality environments preferred\nStrong organizational and administrative skills\nAbility to manage multiple projects simultaneously in a fast-paced environment\nExcellent written and verbal communication skills\nProficiency with sales and event management systems such as Delphi, Opera, or similar platforms\nProficiency in Microsoft Office including Excel, Word, and PowerPoint\nProfessional demeanor and strong attention to detail\nSKILLS\nExceptional organizational ability\nStrong attention to detail\nAbility to manage multiple priorities\nProfessional communication and client service skills\nStrong collaboration with cross-functional teams\nAbility to remain calm and solution-oriented under pressure\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nEndure various physical movements throughout the work areas\nAbility to move safely in uneven terrain or in confined spaces\nRemain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift\nMedium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5794,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & 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