{"id":1008536,"url":"https://alion.io/job/accor-group-group-reservations-coordinator","title":"Group Reservations Coordinator","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T02:58:33Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-25T22:19:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Situated in the vibrant heart of Brisbane's Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238 premium rooms, conferencing facilities, and in house dining, we've consistently delivered award winning service since opening our doors in 2018.\n We're looking for a full time Group Reservations Coordinator to join our Sales & Marketing team. This is a great opportunity for someone with prior hotel experience in Front Office, or Reservations, looking to transition towards a Sales & Marketing Career Path.\nKey Responsibilities:\nManage and coordinate all group bookings end-to-end, rooming lists, payments, cancellations, and terms & conditions.\nPrepare group information sheets and brief all hotel stakeholders ahead of group arrivals; maintain accurate filing of group reservations and correspondence.\nCoordinate with other departments on special requests, VIP and complimentary room procedures, and reservation-related matters.\nManage group-related inventory, monitor business wash, and produce reports/statistics (e.g. Group Wash, Business Turndown, 3-month Forecasts) for the Director of Sales & Marketing and Revenue Manager.\nBuild and maintain relationships with PCOs, travel agents, and commercial organisations to generate business for the hotel.\n The key competencies that will make you successful in this role are:\nAbility to work independently, and demonstrated initiative to respond effectively to change in a dynamic environment.\nConfident and articulate communication, negotiation, and networking skills\nMulticultural awareness and able to work with people from diverse cultures.\nService oriented mindset, with an eye for detail.\nStrong degree of personal organisation, with the ability to manage priorities effectively. \n What's in it for you?\nAccess unforgettable experiences from day one with our ALL Heartist Benefits - with over 70 partners globally, across travel, gourmet dining, wellness, and sport. \nExperience our hotels with preferential rates at Accor properties, as well as discounted rates for Family & Friends. \nReach your potential, with tailored development programs, and learning pathways delivered by Accor Academy. \nGrow and create your path, with clear development pathways across more than 45 unique brands.\nWhy work for Accor?\nAccor is one of the worlds largest hospitality companies, with over 5,800 hotels across 110 countries. Placing people at the heart of everything we do, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.","description_format":"text","description_chars":3235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:02:38Z"}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":1,"age_days":8,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-group-reservations-coordinator","json_url":"https://alion.io/job/accor-group-group-reservations-coordinator.json","meta":{"generated_at":"2026-09-26T02:31:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2612,"day_limit":5000,"remaining_today":2388,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}