{"id":1435714,"url":"https://alion.io/job/accor-group-guest-experience-agent-4","title":"Guest Experience Agent","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":55000,"currency":"AUD","period":"year","gross":null,"usd_annual":38480},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T01:41:43Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-02T03:20:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"HYDE Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul.\nHyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.\n As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth - delivering a seamless guest journey from arrival to departure. You’ll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.\nThis is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.\nKey Functions\nDeliver an exceptional, personalised check-in and check-out experience\nRespond to guest requests with warmth, professionalism and urgency\nManage reservations, room allocations and guest billing with accuracy\nMaintain strong knowledge of hotel facilities, services and local hotspots\nCoordinate guest requests and VIP arrangements with internal teams\nSupport group arrivals, events and guest logistics when required\nTake ownership of service recovery and resolve issues end-to-end\nFollow hotel policies, procedures, and safety/security standards\n Previous hotel reception / guest services experience preferred\n\nOpera Cloud (PMS) experience highly regarded\n\nCalm under pressure, proactive and solutions-focused\n\nStrong communication skills and attention to detail\n\nAvailable for a rotating roster incl. weekends & public holidays\n\nProfessional presentation and positive attitude\n\nMust have full Australian working rights\n\n Ready to Make Your Mark?\nIf you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.","description_format":"text","description_chars":2369,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T03:04:59Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":38480,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-guest-experience-agent-4","json_url":"https://alion.io/job/accor-group-guest-experience-agent-4.json","meta":{"generated_at":"2026-10-03T03:40:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3713,"day_limit":5000,"remaining_today":1287,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}