{"id":2083980,"url":"https://alion.io/job/accor-group-guest-experience-agent-5","title":"Guest Experience Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":84000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T09:42:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-05T20:14:06Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts\n Duties & Responsibilities\nAssist guests with check-in and check-out procedures, ensuring a smooth and efficient process.\nHandle cashiering duties and manage guest accounts accurately.\nReview arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system.\nWelcome guests upon arrival, register them, and issue room keys according to departmental standards.\nEnsure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in-room amenities.\nLiaise closely with other departments to fulfill guest requests and needs effectively.\nUpdate and maintain the repeat guest history system to enhance personalized service.\nPromote inter-hotel sales and in-house facilities, maximizing revenue according to departmental standards.\nHandle guest complaints and comments tactfully, ensuring efficient resolution.\nManage guests’ mails, messages, and phone calls professionally.\nMaintain the privacy and confidentiality of all guests, ensuring no details are disclosed without authorization.\nBe vigilant regarding in-house credit matters and address any discrepancies promptly.\nAlert Security or the Duty Manager of any suspicious persons or articles.\nAdditional Responsibilities\nMaintain comprehensive knowledge of all food and beverage services, hotel features, and amenities.\nBe fully conversant with hotel fire and life safety/emergency procedures.\nAttend all briefings, meetings, and training sessions as assigned by management.\nReport for duty on time, wearing a clean and complete uniform while maintaining high personal appearance and hygiene standards.\nPerform any other reasonable duties as assigned by hotel management.\n Saudi National.\nDiploma or Bachelor's degree in Hospitality or a related field.\nPrevious Front Office or Guest Services experience is preferred.\nGood communication skills in Arabic and English.\nProficient in Microsoft Office and Opera PMS (preferred).\nStrong customer service and interpersonal skills.\nAbility to work flexible shifts, including weekends and public holidays\n Your Team and Work Environment:\nIn 1-2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.\nNote: The description can be adjusted to meet specific local or legal requirements, such as work permits.\nOur Commitment to Diversity & Inclusion:\nWe are an inclusive company, and our goal is to attract, hire, and develop diverse talent.\nReporting & Administration:\nPrepare and present sales reports, forecasts, and performance analysis to senior management.\nTrack and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).\nEnsure accurate records of all client interactions, leads, and bookings.\nMaintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.\nRequirements:\n Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.\nExperience: Minimum of 5-7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.\n Skills:Exceptional sales and negotiation skills, particularly within the luxury market.\nStrong understanding of the hotel industry, including MICE and leisure segments.\nProficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.\nFluent in English; additional languages are highly desirable.\nAbility to think strategically and creatively, with excellent problem-solving skills.\n\nKey Competencies:\nLeadership: Ability to lead by example, providing guidance and support to the sales team.\nClient Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.\nCommunication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.\nTime Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.\nAnalytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.\nNegotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.\nWorking Conditions:\nFull-time position with flexibility for evening and weekend work, depending on client needs and industry events.\nTravel may be required to meet with clients or attend industry events.\nAbility to work under pressure and meet sales targets in a competitive environment.\nCompensation:\nCompetitive salary and commission structure based on performance.\nBenefits package may include healthcare, retirement plans, travel discounts, and other 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