{"id":1220609,"url":"https://alion.io/job/accor-group-guest-experience-executive","title":"Guest Experience Executive","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T08:13:45Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T09:32:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Pullman Singapore Orchard, progress is woven into every experience we create - from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive - where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable.\n The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.\nPrimary Responsibilities\nManages the guest journey from pre-arrival to post-departure\nSupervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.\nManages the Pullman Singapore Orchard guest experience through a seamless flow of processes.\nUpholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.\nAccommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.\nWorks with all departments to ensure seamless service.\nPerform other duties as assigned.\n Minimum ‘O’ level qualification\nExcellent written and communication skills in English and ability to communicate in a second language\nGood technical knowledge of Heart of House and Guest Services Operations\nKnowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching\nEffective multi-tasking and time management skills\nKnowledge and experience in problem solving\nHas knowledge of Opera (PMS)\n Possess strong interpersonal skills.\nUnderstand and addresses guests and/or colleagues needs.\nTrain and motivate colleagues.\nCreate and maintain a cohesive environment for the team.\nFocus on service with an eye for detail and an approachable attitude.\nWork well under pressure, with the ability to analyze and resolve issues by exercising good judgment.\nPrioritise and organize work assignments and delegates work effectively.\nSelf-motivated and show good initiative in a dynamic environment.\nEnsure security and confidentiality of guest and hotel information.\nPossess good computer and property management system skills\nEmbrace and responds to change effectively","description_format":"text","description_chars":2872,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-25T11:49:48Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-experience-executive","json_url":"https://alion.io/job/accor-group-guest-experience-executive.json","meta":{"generated_at":"2026-10-01T19:46:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2405,"day_limit":5000,"remaining_today":2595,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}