{"id":2000360,"url":"https://alion.io/job/accor-group-guest-experience-internship","title":"Guest Experience Internship","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Eulària des Riu, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":621},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":true}],"status":"live","first_seen_at":"2026-10-07T10:42:42Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T23:59:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us\nMondrian & Hyde Ibiza\n¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!\nMondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.\nHyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.\nTogether the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.\nThe hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.\n What you’ll do…\nAssist with the check-in/check-out process and provide a warm, personalized greeting.\nContact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).\nCoordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.\nListen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.\nEnsure housekeeping, room service, maintenance, etc., are aligned with guest expectations.\nArrange special in-room touches for VIP or returning guests, following hotel protocols.\nAssist with surveys, departure interviews, and review monitoring on online platforms.\nRecord preferences, habits, and useful notes for future stays.\n What we are looking for:\nEU Nationality is required.\nFluent English and Spanish. Other Languages is a plus.\nCurrently pursuing or recently completed a degree in Hospitality or a related field.\nAbility to work in a fast-paced environment and adapt to different tasks.\nTeam-oriented mindset with a positive and proactive attitude.\nStrong problem-solving skills and attention to detail.\n What’s in it for you…\nA competitive package and plenty of development opportunities.\nAccommodation included.\nLunch is served daily at the in-house restaurant.\nBe part of a complete Internship Program with a final project to present to the Excom & Head of Departments.\nJoin an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.\nThe opportunity to challenge the norm and work in a creative and rewarding environment.\nBe part of a team passionate about creating great hotel experiences and building a portfolio of brands.\nGreat discounts at all Ennismore hotels and special discounts at numerous island businesses.\nFree subscriptions to Canva and Podimo.\nActivities to build an amazing team of students.\nRegular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!","description_format":"text","description_chars":2801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-07T11:10:28Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-experience-internship","json_url":"https://alion.io/job/accor-group-guest-experience-internship.json","meta":{"generated_at":"2026-10-15T00:03:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":79,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-experience-internship"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-experience-internship"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-experience-internship"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-experience-internship\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-experience-internship"}]}