{"id":2000372,"url":"https://alion.io/job/accor-group-guest-experience-specialist-3","title":"Guest Experience Specialist","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T09:25:31Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T06:59:09Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"PARADISE OF PARADOXES.\n25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.\n You'll be the friendly face of our hotel, managing the Front Desk and making sure every guest and visitor has a fantastic experience from the moment they arrive. You're the go-to person who keeps things running smoothly and ensures everyone feels genuinely welcomed and cared for.\nFront Office Operations\nHandle check-ins and check-outs with a warm welcome, plus manage cashiering duties\nReview arrival lists and get the system prepped before guests arrive\nGreet guests on arrival, register them, and issue room keys following our standards\nGive VIPs and repeat guests the special recognition they deserve-think welcome cards and thoughtful amenities sent to their rooms\nWork closely with other departments to make sure guest requests and needs are sorted quickly\nKeep our repeat guest history system up to date so we remember what matters to each person\nRecommend our food & beverage outlets and in-house facilities to boost revenue and enhance their stay\nHandle guest complaints and feedback with tact and efficiency-turning issues into opportunities\nManage guest mail, messages, and phone calls professionally\nProtect guest privacy and confidentiality-discretion is key\nKeep an eye on in-house credit matters and flag any discrepancies to management\nStay alert and report anything suspicious to Security or the Duty Manager\nOther Responsibilities\nKnow your stuff-be fully conversant with all our food & beverage services, outlets, and hotel features\nBe familiar with our fire, life safety, and emergency procedures\nAttend all briefings, meetings, and training sessions as assigned\nShow up on time in a clean, complete uniform\nMaintain a high standard of personal appearance and hygiene\nTake on other reasonable duties as assigned by management\nWhat You'll Bring\nA diploma or qualification in Tourism, Hospitality Management, or similar field (or equivalent experience that shows you know your stuff)\nAt least 1 year working in a hospitality or customer-facing role\nStrong English communication skills-both written and spoken\nBonus points if you speak other languages or have a grasp of local languages\nWho You Are\nA natural communicator who genuinely enjoys connecting with people\nDetail-oriented and service-minded-you notice what matters\nA team player who's energetic and self-motivated\nSomeone who takes pride in their appearance and professionalism\nReady to go the extra mile to make guests feel welcome\nIn compliance with employment laws in Indonesia, this position is only open to Indonesians.","description_format":"text","description_chars":2939,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & 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