{"id":1008679,"url":"https://alion.io/job/accor-group-guest-experience-supervisor","title":"Guest Experience Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanjung Pinang, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":120000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4302},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T12:31:08Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-12T06:04:21Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.\n Supervise daily Guest Experience operations to ensure exceptional service delivery.\nLead, coach, and support the Guest Experience team in providing personalized guest services.\nMonitor guest satisfaction and proactively identify opportunities to enhance the guest experience.\nHandle guest feedback, requests, and service recovery situations professionally and efficiently.\nCoordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.\nManage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements.\nConduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay.\nMaintain accurate records of guest preferences, feedback, and service recovery actions.\nSupport the implementation of guest engagement programs and hotel initiatives.\nReview guest feedback from various platforms and provide recommendations for service improvement.\nAssist in preparing guest experience reports and performance analysis.\nEnsure compliance with hotel policies, brand standards, and service excellence guidelines.\n Minimum 3-4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.\nMinimum 1 year of supervisory experience with strong team leadership skills.\nExcellent communication and interpersonal skills.\nGood command of English (spoken and written); additional languages are an advantage.\nStrong guest service mindset with excellent problem-solving abilities.\nExperience handling VIP guests, guest complaints, and service recovery.\nStrong knowledge of hotel operations and luxury service standards.\nAbility to lead and motivate a team in a fast-paced environment.\nProfessional appearance, positive attitude, and high attention to detail.\nFlexible to work shifts, weekends, and public holidays.","description_format":"text","description_chars":2480,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:03:38Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.776,"p_room":0.75,"age_days":25,"expected_fill_days":31,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-experience-supervisor","json_url":"https://alion.io/job/accor-group-guest-experience-supervisor.json","meta":{"generated_at":"2026-10-12T06:14:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-experience-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-experience-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-experience-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-experience-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-experience-supervisor"}]}