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Guest Relation Supervisor

Accor • English • Lifestyle • Professional Services • Bachelor's Degree • Nationals only • 2 months ago
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Salary
≈ $21k – $52k per year (Estimated)
Location
In office (Khobar)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Aug 26, 2026. Accor scores B on the Alion truth index.

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Accor

Headquartered in Issy-les-Moulineaux, France, Accor is a global hospitality enterprise operating one of the largest networks of hotels, resorts, and vacation rentals in the world. The company manages, franchises, and owns a diverse portfolio of brands spanning luxury, premium, midscale, and economy segments - including Raffles, Fairmont, Sofitel, Pullman, Novotel, and Ibis - along with lifestyle venues and co-working spaces.
accor.com • HQ: Issy-les-Moulineaux, France • Hotels & Resorts • 5000+ employees • Est. 1967
Tech stack of Accor

The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.

Key Responsibilities:

  • Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
  • Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
  • Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
  • Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
  • VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
  • Reporting: Maintain records of guest interactions and prepare reports for management.

This position is for Saudi national only

  • Bachelor’s degree in Hospitality Management or a related field.
  • Previous experience in a guest relations or customer service role, preferably in hospitality.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in multiple languages is a plus.
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