Guest Relations Agent

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.

• Reporting to the Front Office Manager, the Guest Relation Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests. The Guest Service Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.
• Demonstrates that all Front Office Standard Operating policies and procedures are performed in all interactions.
• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand standards.
• Remains observant and responds to each guest who approaches the Reception/Front Desk.
• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression.
• Maintains a perpetual presence on the Reception/Front Desk throughout the hours of the shift.
• Greets all guests courteously, using the guest’s name whenever possible.
• Follows Hotel’s telephone etiquette standards.
• Enrollment of new loyalty members and updates certificate maintenance when applicable.
• Drives Rate and RevPAR through up-selling room brand.
• Adheres to and promotes the Company’s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
• Assist with other responsibilities and duties in the absence of a team member or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.

• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs and Windows, MS Office Suite an asset.
• Prior experience in customer service an asset.
• Must have the ability to handle cash effectively and accurately.

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