{"id":1185967,"url":"https://alion.io/job/accor-group-guest-relations-agent-8","title":"Guest Relations Agent","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:54:41Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:40:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.\n Reporting to the Front Office Manager, the Guest Relation Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests. The Guest Service Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay. \nDemonstrates that all Front Office Standard Operating policies and procedures are performed in all interactions.\nProvides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand standards.\nRemains observant and responds to each guest who approaches the Reception/Front Desk.\nIs an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression.\nMaintains a perpetual presence on the Reception/Front Desk throughout the hours of the shift.\nGreets all guests courteously, using the guest’s name whenever possible.\nFollows Hotel’s telephone etiquette standards.\nEnrollment of new loyalty members and updates certificate maintenance when applicable.\nDrives Rate and RevPAR through up-selling room brand.\nAdheres to and promotes the Company’s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.\nAssist with other responsibilities and duties in the absence of a team member or other tasks assigned by the manager. \nFollows all policies and procedures ascertained by the hotel. \n Proficient in the English language (verbal & written), second language is an asset.\nMust be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.\nMust be flexible in terms of working hours.\nA hospitality diploma is an asset.\nKnowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs and Windows, MS Office Suite an asset.\nPrior experience in customer service an asset.\nMust have the ability to handle cash effectively and accurately.\n Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"","description_format":"text","description_chars":2996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T14:46:40Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-25T03:27:38Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-relations-agent-8","json_url":"https://alion.io/job/accor-group-guest-relations-agent-8.json","meta":{"generated_at":"2026-09-25T03:27:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3810,"day_limit":5000,"remaining_today":1190,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}