{"id":1575065,"url":"https://alion.io/job/accor-group-guest-relations-agent-russian-speaking","title":"Guest Relations Agent - Russian-speaking","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fujairah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T06:40:28Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T04:02:07Z","board_verified":false,"closed_at":"2026-10-26T04:02:07Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Fairmont Hotels & Resorts\nJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.\nAbout Fairmont Fujairah Beach Resort\nNestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.\nAbout the Application Process:\nAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\nTHE POSITION\nTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.\nKEY ROLES & RESPONSIBILITIES\nEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure\nEnsure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service\nMeet and greet VIP guests personally\nLiaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.\nPrepare compendiums prior guest arrival and check-into system if necessary\nMaintain close contact with Concierge for new arrivals and departures\nUpdate and maintain repeat guest history system\nPromote Inter-Hotel sales and in-house facilities\nSend prepared welcome cards and amenities to room prior to guest arrival\nAttend to special requests by guests\nHandle guest complaints and refer them as necessary, follow up on corrective action\nReview arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests\nPrepare requisitions for amenities on a timely basis\nPerforms related duties and special projects assigned\n PERSONAL ATTRIBUTES\nStrong written and verbal communication skills in English and Russian language\nAble to develop rapport with colleagues and management staff\nAbility to work cohesively with co-workers as part of a multi-cultural team\nAbility to focus attention on guest needs, remaining calm and courteous at all times\nAbility to promote positive relations with guests and patrons\nAble to exercise good judgment with difficult guests\nDegree from School for Tourism & Hotel Management\nEmbrace the Fairmont brand promise and luxury in your role and in all your interactions\nFoster an inclusive 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