{"id":1435724,"url":"https://alion.io/job/accor-group-guest-relations-coordinator-fmx","title":"Guest Relations Coordinator (f/m/x)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T19:58:05Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T06:44:21Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Raffles Hotels & Resorts\nThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.\nRaffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers a new chapter of luxury in its extraordinary history that spans over 160 years.\nThe lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.\nIt also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.\nAbout the Application Process:\nAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n At Raffles, luxury is expressed through genuine connection, thoughtful gestures and an intuitive understanding of each guest. We are seeking an elegant, attentive and highly organised Guest Relations Coordinator who will help transform every stay into a meaningful and memorable experience.\nAs a key ambassador for the hotel, you will build genuine relationships with our guests, anticipate their individual needs and ensure that every detail is delivered with warmth, discretion and impeccable care. Working closely with Front Office, Housekeeping, Butler and other operational teams, you will help create the seamless and personalised service for which Raffles is renowned.\nKey Responsibilities\nServe as a gracious ambassador for Raffles, promoting the hotel’s experiences and sharing engaging stories and insights from its rich and vibrant history.\nEnsure the accurate and discreet processing of all guest information relevant to the Front Office, Housekeeping and Butler teams.\nKeep relevant departments fully informed about in-house guests, their movements, preferences, special requests and occasions, allergies, dietary requirements, and group arrivals and departures.\nProactively anticipate individual guest needs and preferences, creating thoughtful, distinctive and personalised welcome amenities that make each stay truly memorable.\nAct as the first point of contact before arrival, preparing personalised pre-arrival correspondence, conducting welcome calls and following up on additional requests.\nPrepare elegant, personalised welcome letters and handwritten notes, ensuring every communication reflects the individuality of the guest and the refined character of Raffles.\nCoordinate the hotel’s children’s and pet programmes, creating thoughtful and engaging experiences for every member of the family.\nRespond to guest reviews on TrustYou and other platforms with professionalism, warmth and genuine attention.\nPrepare clear and considerate guest communications regarding works, events or other activities taking place within the hotel.\nHandle guest concerns with empathy, ownership and discretion, ensuring immediate action is delegated appropriately and all matters are reported to the manager on duty.\nPrepare daily reports, guest profiles, briefings and internal communications accurately and on time, sharing them with all relevant teams.\nMaintain strong and collaborative relationships with Front Office, Housekeeping, Butler, Engineering, Laundry and other departments to ensure a seamless guest journey.\nComply with the hotel’s health, safety and hygiene policies while consistently maintaining the highest standards of personal presentation and grooming.\nAttend meetings, briefings and training sessions as required.\nSupport the Guest Relations Manager with special projects and perform other related duties as assigned.\n You have a genuine passion for luxury hospitality and creating meaningful, personalised guest experiences.\nYou are naturally warm, polished and attentive, with an intuitive ability to understand and anticipate guest needs.\nYou demonstrate exceptional attention to detail and take pride in delivering thoughtful gestures that exceed expectations.\nYou communicate with confidence, elegance and discretion, both verbally and in writing.\nYou remain composed and solution-focused when handling sensitive situations or guest concerns.\nYou are highly organised and comfortable managing multiple priorities in a dynamic luxury hotel environment.\nYou build positive relationships and collaborate effortlessly across departments.\nYou are fluent in spoken and written English; additional languages are an advantage.\nPrevious experience in Guest Relations, Front Office or luxury hospitality is required.\nIf you believe that true luxury lies in how a guest feels and take pride in creating extraordinary experiences through thoughtful details, we would be delighted to hear from you.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits like medical care, commuting allowance, Multisport cards and others.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic\nDiversity & Inclusion\nRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":6413,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T03:04:59Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.458,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-relations-coordinator-fmx","json_url":"https://alion.io/job/accor-group-guest-relations-coordinator-fmx.json","meta":{"generated_at":"2026-10-21T07:31:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-relations-coordinator-fmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-relations-coordinator-fmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-relations-coordinator-fmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-relations-coordinator-fmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-relations-coordinator-fmx"}]}