{"id":1953592,"url":"https://alion.io/job/accor-group-guest-relations-executive-4","title":"Guest Relations Executive","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T09:43:04Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T20:26:02Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.\nJoin a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.\nThis is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.\n EXECUTIVE RESPONSIBITIES & EMPOWERMENT\nTo provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department.\nIn the position of Guest Relations Executive, to lead, to meet goals and objectives put in place by the hotel (Novotel).\nTo develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness.\nTo ensure effective implementation of all departmental, human resource, finance and safety system policies and procedures.\nTo execute an efficient and effectual day to day training, communication and administration between different departments resulting in a highly motivated, flexible and welcoming skilled workforce.\nTo be entirely malleable and adaptable with regards to working hours and rotation, if may required.\nTo maintain appropriate standards of conduct, uniform, hygiene and appearance during operational hours.\nPeople Management\n\nTo create a positive and encouraging working environment to promote and develop teamwork.\nTo utilize and develop communication tools and channels for the dissemination of information and workflow in the section, Rooms Division and all other departments.\nTo coordinate and communicate effectively in the hotel, within the department and with other departments as well in order to build good interdepartmental relations.\nTo be role model in terms of conduct with colleagues, sincere and respectful while interacting with other members of the team.\nGuest Loyalty\n\nResponsible for lobby presence at all given times in order to assure all guests are being looked after well and their questions/doubts have been answered accurately.\nTo be regularly available in the hotel lobby managing the flow of guests and keeping waiting’s to its minimal.\nTo establish a warm and personalized relationship with all guests contributing to their sense of welfare, allegiance and loyalty.\nTo prioritize guest relations, while taking care to respect administrative procedures as well.\nTo anticipate guest needs, taking them into consideration and execute an appropriate action.\nResponsible for driving the guest recognition programs (Frequent Guest Program, Long-stay Program and Kids program) and membership programs (Le Club Accor, Accor Advantage Plus and Frequent Flyer) with complete zest in coordination with other team members.\nTo anticipate and resolve all guest queries/concerns with help of all the resources and guidance available.\nTo collect preferences, likes/dislikes enthusiastically and shall fully be responsible for maintenance of guest profiles database.\nTo actively obtain feedback from guests in order to improve services and facilities provided in the hotel and also ensure further escalation of comments to the higher management.\nOperational Processes\n\nTo project a first positive impression of the hotel to arrival guest by extending warm welcome.\nTo demonstrate a thorough understanding of all the facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.\nTo serve as the main point of contact for all VIP guests and to ensure all departments are fully briefed on their preferences and requirements.\nTo ensure a very high level of customer service is being constantly maintained at Front Desk, Lobby and Executive Lounge.\nResponsible for maintenance and upkeep of the lobby ensuring lobby is always in a good condition.\nTo coordinate with housekeeping with regards to flower arrangements as and when required.\nTo liaise with Food and Beverage department in order to get standardized amenities placed in all VIP guest rooms as and when required.\nTo coordinate with Rooms Controller to make sure VIP room blocking is done as per the requests, preferences and profile notes updated and all VIP rooms are thoroughly snagged post placement of amenities.\nTo give courtesy calls to all high profile, long-staying and unwell guests on regular basis in order to seek preferences and feedback.\nTo ensure guest’s special occasions are celebrated as per the standardized procedures and guidelines in order to provide all our guests “home away from home” feeling.\nTo ensure all the concerns and issues highlighted by the guests are being handled with utmost care, immediate action is being taken and appropriate service recovery is being carried out.\nTo ensure regular guests and long-staying guests are given the due recognition, their views and suggestions matters and are being communicated to the higher management.\nTo maintain staffing levels accordingly in order to meet business demands.\nAdministration\n\nTo apply and actively support the hotel's pricing policy in order to increase REVPAR.\nTo promote the brand and/or group loyalty program, adapting the sales pitch to suit the guest's needs.\nTo maintain the inventory of all the amenities and gifts required for guest loyalty programs.\nTo ensure stationary, gifts and amenities are well stocked and are in pristine condition.\nTo prepare requisitions for the item missing or finished as and when required.\nTo keep a check on the expenses and calculate the cost incurred.\n University Graduate / Hotel Management Graduate / Hotel School Diploma.\nMinimum 2 years of experience in Supervisory role in an International Hotel Chain in Front Office Operations.\nWell versed with Front Office Operations, OPERA and Ving card.\nWell versed with cashiering procedures.","description_format":"text","description_chars":6379,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-06T11:14:08Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-relations-executive-4","json_url":"https://alion.io/job/accor-group-guest-relations-executive-4.json","meta":{"generated_at":"2026-10-18T23:45:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, 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