{"id":2083975,"url":"https://alion.io/job/accor-group-guest-relations-executive-5","title":"Guest Relations Executive","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T10:52:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T06:44:21Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause-it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.\n Guest relations is the main link between all departments from a guest perspective. Welcoming the guests and ensuring their stay is of the highest luxury level, anticipating guests needs and offering a cousu main service.\nResponsibilities\nAttend the luxury forum on a daily basis advising team of VIP arrivals and special requests.\nPrepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary.\nPrepare suite, limo arrivals and express check in regular guests.\nSupport and assist the Front Office team whenever necessary, especially during busy periods.\nAttend the Front Office handover on a daily basis and brief Heartists on VIP arrivals.\nCommunicate any special requests to the relevant departments in a timely manner.\nPerforms related duties and special projects as assigned.\nLiaise with all departments to ensure all guests requests are taken care off.\nFollow Sofitel standards and ensures vision is maintained at all times.\nCo-operate, co-ordinate and communicate with other hotel departments as required.\nBe aware of activities taking place in the hotel and be familiar with daily functions and guest arrivals.\nMeet and greet guests in the lobby and escort as many guests as possible to their room.\nAssists all front office departments as necessary, especially in busy times.\nGuest Service Responsibilities\nReceive and greet regular guests and other VIPs.\nIdentify individuals needs for guest history and action.\nEncourage guests to complete guest’s questionnaires and note any feedback from VIPs.\nProvide a cousu main service to guests and record any particular cousu main moments on the forum then creating the cousu main book.\nEntertain VIPs and Regular guests as appropriate.\nDeal with guest complaints and follow up with the guest and within the hotel management.\nRegister and attend to guests with specials needs\n Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment\nStrong understanding of luxury service standards and guest engagement\nExperience handling VIP guests, complaints, and special requests with discretion and professionalism\nKnowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable\nBackground in hospitality or a related field is an advantage\nFluent English is essential\nAdditional languages (especially French) are highly desirable\nAbility to work shifts, weekends, and public holidays\nImpeccable grooming and presentation, reflecting Sofitel’s luxury brand image\n Discover a world of unparalleled perks tailored just for you:\nCompetitive Salary, departmental incentives and a loyalty bonus of £1,300. \nEmployee Benefit Card - Discounted rates at Accor properties worldwide.\nFree Stays in the UK or Ireland (4 nights/year) - Create unforgettable memories with your loved ones.\nSofitel Experience - Enjoy a luxurious night at our hotel, complete with a delightful breakfast.\nComplimentary Meals While on Duty.\nSpecial Rates in F&B, Rooms & Spa - Treat yourself to luxury at unbeatable prices.\nBe Part of the Largest Hospitality Group in Europe.\nExceptional Training and Development Opportunities through Apprenticeship Program.\nGlobal Growth Opportunities.\nEmployee Assistance Program with 24/7 GP Access - Your well-being is our priority.\nSocial Events and Activities.\nBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.\nLet your passion shine, visit careers.accor.com","description_format":"text","description_chars":4560,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T11:24:09Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-relations-executive-5","json_url":"https://alion.io/job/accor-group-guest-relations-executive-5.json","meta":{"generated_at":"2026-10-21T08:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-relations-executive-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-relations-executive-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-relations-executive-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-relations-executive-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-relations-executive-5"}]}