{"id":1009113,"url":"https://alion.io/job/accor-group-guest-relations-supervisor-4","title":"Guest Relations Supervisor","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1761},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-05T08:20:45Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-09-25T22:19:55Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.\nEncapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.\nIn 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.\nBrand Network:\nCurrently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.\nWith a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.\nWith all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!\nWhat is special about Rixos Service?\nA culture of noticing the little things and knowing that the little things have always been the big things!\nAre you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?\nApply now, join Rixos and make a difference in others’ life!\n Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.\nCompiles and distributes list of anticipated services and amenities to relevant departments.\nContacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.\nEnsures that any outstanding requests or problems from the previous day receive priority and are resolved.\nFollows up with guests to ensure their requests or problems have been met to their satisfaction.\nListens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.\nMakes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.\nWrites down any comments, requests, suggestions and complaints received from guests during the day.\nAsks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.\nIdentifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.\nWorks in coordination with all departments and ensures the flow of necessary information.\nFollows the VIP procedures and greets VIP guests and bid them farewell.\nWalks agency representatives and potential guests around the facility.\nPrepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.\nObserves the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.\nKeeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail.\nResponds to guest inquiry forms and all written suggestions, complaints etc.\nProvides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.\nTo predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).\nTo implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.\nTo implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.\nCarries out all responsibilities related to the quality management systems implemented at the facilities.\nCarries out all other duties assigned by managers and hotel management not specified in the job description.\n\n Education: At least High School Degree.\nExperience: At least 4 years of experience in the industry.\nForeign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.\nCourses and Training: Prior attendance in seminars and trainings related to the job.\n Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).\n Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":5705,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:08:56Z"}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":0.9,"age_days":19,"expected_fill_days":31,"reasons":["conf:0","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-relations-supervisor-4","json_url":"https://alion.io/job/accor-group-guest-relations-supervisor-4.json","meta":{"generated_at":"2026-09-26T01:48:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1819,"day_limit":5000,"remaining_today":3181,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}