{"id":1453027,"url":"https://alion.io/job/accor-group-guest-service-agent-19","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T06:23:40Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T15:33:12Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Ibis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth’s vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can also enjoy our stylish, elevated bar and all-day dining outlet, serving up delicious meals and refreshing beverages. With our revitalised spaces and warm service, Ibis Perth is ready to leave a lasting impression.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Guest Service Agent\nFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.\nWhat is in it for you:\nEmployee benefit card offering discounted rates at Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21\nWhat you will be doing:\nAs a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:\nManaging arrivals and departures\nResponding to guest requests efficiently and courteously\nCommunicating with other departments to ensure all guest requests and needs are met\nActively resolving guest issues and challenges\nPromoting the Accor Live Limitless Loyalty Program\nAbility to work a flexible 7-day roster including AM and PM shifts and nights as required.\nYou will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.\n Your experience and skills include:\nService focused personality is essential\nThe successful candidate will have previous experience in a similar role plus:\nStrong written and verbal communication skills\nTime management skills with the ability to multi-task\nGood interpersonal skills with the ability to communicate with all levels of team members\nAbility to provide prompt and efficient service including upselling advantageous\nEntrepreneurial spirit with drive, ambition, and a high level of energy\nExperience is an asset\nPrior experience working with Opera or a related system\nFluency in English\nadditional languages are a plus\nYour team and working environment:\nVibrant Social Vibes: From team shout-outs and \"Heartist\" celebrations to casual after-work gatherings, we make sure the energy behind the scenes is just as buzzing as our lobby.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":2875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T08:21:21Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.51,"p_room":0.75,"age_days":20,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-service-agent-19","json_url":"https://alion.io/job/accor-group-guest-service-agent-19.json","meta":{"generated_at":"2026-10-20T19:16:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-service-agent-19"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-service-agent-19"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-service-agent-19"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-service-agent-19\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-service-agent-19"}]}