{"id":2138901,"url":"https://alion.io/job/accor-group-guest-service-agent-24","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T22:57:38Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T04:02:07Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Located in the heart of Cairns, Pullman Cairns International is a five-star hotel where exceptional service, genuine hospitality and memorable guest experiences come together. With elegant accommodation, premium dining experiences and versatile event spaces, we welcome guests from around the world who are looking to experience the best of Tropical North Queensland.\nOur Front Office team plays a key role in creating meaningful connections and ensuring every guest feels welcomed, valued and well cared for from arrival through to departure.\nAs part of the global Accor network, this is an opportunity to develop your hospitality career within a supportive and professional environment, surrounded by a team that values service excellence, teamwork and a passion for creating unforgettable stays.\n As a Guest Service Agent, you will be the face of Pullman Cairns International, creating welcoming first impressions and ensuring every guest receives exceptional care throughout their stay.\nYou will play an important role in delivering smooth arrivals, personalised service and memorable departures while working closely with the wider hotel team to exceed guest expectations.\nWhat you’ll be doing:\nWelcoming guests with genuine warmth and providing personalised service from arrival through to departure.\nManaging check-ins, check-outs and guest enquiries with professionalism and confidence.\nAnticipating guest needs and creating memorable experiences through thoughtful service.\nResponding to guest requests and resolving concerns in a timely and positive manner.\nProviding information about hotel facilities, local attractions and services.\nWorking collaboratively with Front Office and other departments to ensure seamless guest experiences.\nMaintaining accurate guest information and following hotel procedures and brand standards.\nWe are looking for someone who is passionate about hospitality and enjoys creating positive experiences for others.\nYou will bring:\nA warm, friendly and professional approach with a genuine passion for guest service.\nStrong communication and interpersonal skills.\nThe ability to remain calm, organised and solutions-focused in a fast-paced environment.\nA positive attitude and willingness to work collaboratively as part of a team.\nConfidence using technology and hotel systems, with Opera Cloud experience highly regarded.\nFlexibility to work a rotating roster, including weekends, public holidays and overnight shifts.\nPrevious Front Office or hospitality experience is highly regarded, however we welcome applicants with the right attitude and willingness to learn.\nWhy work for Accor?\nAccor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.\nBenefits Your Way\nAccess to global accommodation and F&B discounts\n#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.\nRecognition of service anniversaries and Accor Tenure Milestones.\nOur Commitment to Diversity & Inclusion.\nWe are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. 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