{"id":1171260,"url":"https://alion.io/job/accor-group-guest-service-associate-fb-service-12","title":"Guest Service Associate-F&B Service","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jaipur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T04:46:58Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:24:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!\n Job Purpose\nProvides a friendly and personalized welcome for guests\nOffers attentive service and adapts to any constraints guests may have\nHeeds any remarks made by guests and ensures follow-up\nEstablishes good relations with guests, offering advice and fostering customer loyalty\nPrimary Responsibilities \n1st primary responsibilities\nCompletes the following tasks:prepares the point of sale and preparation areas\nwelcomes guests and provides waiter service\ncleans and tidies the restaurant and preparation areas after closing\n\nBefore every work shift, finds out about dish composition and any shortages\nOrganizes his/her work to suit fluctuations in numbers, events and guests\nEnsures the equipment used remains in good condition \nCommunicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)\n2nd primary responsibilities\nIs attentive to and respects guests' needs.\nHelps increase customer loyalty through quality of service\nConveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms\nRecommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers\nControls and analyses, on an on-going basis, in order to optimize the following:\nQuality levels of product and service\nGuest satisfaction\nOperating costs\nSanitation and cleanliness (HACCP/ FSMS)\nCoordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times\n3rd primary responsibilities\nTo ensure that all promotional materials are clean, well presented and ready before operation.\nEnsuring the restaurants and pantry’s are clean, organize and in good condition either slow or busy season.\nMake sure that the cushions, seat covers, table games, movie screen and projector are in good condition and well presented.\nThe entire storeroom are clean, tidy, organize all the time. Ability to manage lightings, music background at all the time.\nProper par stock and FIFO policy is implemented all the time to beverages & food products.\nImplements a daily, weekly and monthly checklist for the entire bar/ restaurants and ensures proper follow-up to attain maximum quality and efficiency.\n4th primary responsibilities\nImplements guidelines, policies, and procedures for those operating outlets.\nMust be an example of the Pullman Values, brand standards, and a champion of grooming and appearance guidelines.\nTakes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel.\nHelps manage crockery and appliances by avoiding breakages\nMay be asked to help with general inventories.\n5th primary responsibilities\nRespects the instructions and safety guidelines for the equipment used.\nApplies the hotel's security regulations (in case of fire etc).\nRespects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc)\nCheck in every table to ensure that it is clean, spotless and fully setup, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the floor is spotless and clean\nCheck on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately-inform Restaurant Manager immediately, but try to take care of the problem at once.\nHave an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer question, and give other suggestions.\nBe thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets etc.\nOrganizes work and adapts timing and relational behavior to suit fluctuations in the numbers and types of guests.\nAlways wear employee’s proper nametags, shoes, clean and proper uniforms, appearance.\nOther Responsibilities\nPerform other related duties & special projects as assigned by the immediate Supervisor.\nMain Complexity/Critical issues in the Job\nTo focus on achieving hotel profitability through revenue generation and effective cost controls, directly implement brand standard, achieve guest satisfaction (RPS) targets and team member satisfaction goals (EES) in addition, he/ she is responsible to participate F&B training.\n Knowledge and Experience\nMinimum of 1 year of Restaurant experience, preferably in the luxury setting lifestyle resort & stand-alone concept restaurant.\nStrong oral and written communication skills\nAbility to train and develop team members\nAbility to work effectively in a team environment and take initiative\nExcellent organizational skills","description_format":"text","description_chars":5203,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T07:42:10Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-24T19:47:47Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-service-associate-fb-service-12","json_url":"https://alion.io/job/accor-group-guest-service-associate-fb-service-12.json","meta":{"generated_at":"2026-09-24T19:47:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}