{"id":1009173,"url":"https://alion.io/job/accor-group-guest-service-associate-fb","title":"Guest Service Associate - F&B","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, 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manner to ensure customer satisfaction.\nEnsure to attend to guest complaints, requests or inquiries regarding the food and services.\nEstablish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service.\nIdentify optimal, cost effective use of the resources and educate the team on the same.\nResponsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.\nEnsure to be familiar with all dishes on the menu.\nEnsure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival\nIn the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options.\nEnsure to be familiar with the property lay out, fire exits and elevator locations.\nReport any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.\n Diploma / Degree in Hotel Management or any other equivalent qualifications.\n 1-2 year of experience in branded hotels.","description_format":"text","description_chars":1510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-17T19:08:56Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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